Cloud Support Engineer

Salary: £30,000 to £50,000 depending upon level of experience PLUS excellent benefits which include bonus + more (see below)



We are interested in hearing from candidates with some of the skills detailed below. The more of the skills you have acquired and worked with would be of great advantage.



Role overview



This dynamic, forward thinking and progressive organisation have a fantastic new opportunity, for a Cloud Support Engineer, to join their customer services team.

The company operates in a fast-paced and changeable environment, so you will naturally be able to relish the challenge of working with a variety of the latest cloud technologies.

Agile technology is offered across the organisation and is designed to significantly reduce time, cost and risk. You will have be working at one of the largest VMWare cloud environments in the world.



·         Exposure to multi-cloud services such as our award winning OpenStack platform, Azure stack and Oracle environments

·         Manage and resolve customer issues, ensuring they are kept up to date on progress while driving resolution on critical public sector services

·         Provision new customers and workloads on to our cloud platforms; understanding the customer project and ensuring that technical design decisions allow for a supportable and stable solution

·         Respond to incoming monitoring alerts, resolving or escalating as required in accordance with priorities and agreed service levels before customers are impacted

·         Ensure customer and platform changes are carried out without impacting critical customer workloads

·         Provide first class customer service to all stakeholders, both internal and external customers and partners driving our culture of customer excellence

·         Close collaboration with the technical operations team for deep technical issues, ultimately ensuring customer satisfaction

·         Contributing to the improvement of processes and approaches within the department

·         Continuous professional development, through increased product and technical knowledge



 Essential skills



·         Good customer service / service desk support experience

·         Experience of working with a business-critical platform and a 24/7 ITIL environment

·         Good overall knowledge of servers and infrastructure

·         Problem solving skills specifically root cause analysis; able to take a problem to resolution

·         Able to work effectively and deliver a high standard of work in a busy and growing office environment

·         Is organised with excellent time management / prioritisation skills

·         Evidence of continuous professional self-development

·         Team player and collaborative

·         Good interpersonal and communication skills, able to deal effectively with people at all levels (verbally and written)

·         Experienced in the use of service desk tools, Microsoft Office, and ticketing systems (such as LANDesk)

·         Linux operating system

·         Firewalls

·         Switching

·         Networking technologies



Desirable skills– more akin to our clients SENIOR engineers requirements



·         VMware

·         vSphere

·         vCloud Director

·         CCNA and VCP qualified depending on level of the role

 

Benefits:



·         Competitive salary plus 10% bonus

·         25 days' holiday increasing to 30 days over length of service, half a day birthday leave, charity day

·         Contributory pension

·         Healthcare

·         Life cover

·         Access to free parking

·         Active social and charity events

·         Childcare voucher scheme

·         Cycle to work scheme

·         Onsite facilities - Friday breakfasts, fruit and soft drinks



Job Title: Cloud Support Engineer

Salary: £30,000 to £50,000 depending upon level of experience PLUS excellent benefits which include bonus + more (see below)

Location: Farnborough, Hampshire

Hours of work: Generally 09:00 – 17:30. There are slight changes to this for some people as every week it can change between the standard hours, 08:00 – 16:30 and 10:00 – 18:30 to ensure coverage across the team.

Job Type: Permanent

Job Reference: PH9783



Wilde Associate is working in the capacity of an Employment Agency for this role