IT Technician
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| Job Type | Permanent |
| Area | Solihull, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH9846 |
- Description
Salary: £18,000
Essential:
Understanding of TCP/IP and basic networking
Knowledge of Windows PC Administration
Good working knowledge of PC, laptop, and printer hardware and troubleshooting
Proactive and reactive problem-solving skills
Up-to-date knowledge of technologies
Excellent communication and interpersonal skills and excellent written and verbal English language
Ability to work to internal and client SLA’s
Good organisational and time management skills
Good eye for detail and following procedures
Working within a team and on own using your own initiative
Although not essential, Office 365 & AD Administration would be a distinct advantage, as would some Apple Mac/iPhone knowledge.
Key duties and responsibilities in the role are:
Keeping asset information up to date
Being the first point of contact for server alerts and IT related calls
Troubleshooting and logging all technical issues via telephone and remote login assistance
Carrying out user PC builds
Maintaining various desktop operating systems including Windows 7,8,10 and Mac 10.5+
Setting up new starter desks with appropriate equipment such as monitors, monitor brackets, PCs, and network cable patching
Ensuring compliance with the Company’s internal and external IT security policies
Reporting to the Head of Infrastructure and joining a small team, IT Technicians are the first point of contact for IT related issues via phone, remote access tools and on site. For the right candidate this is a great entry point into a fast growing and forward thinking business, with the opportunity to develop and grow both personally and professionally as the Company continues to evolve.
The successful candidate will be able to demonstrate the following skills and experience:
Commercially aware
Is a self-starter with a “can do” attitude
Has integrity and persistence
Is proactive, forward thinking and innovative
Is approachable and friendly
Is results oriented
Has the ability to effectively help and manage clients and colleagues at all levels
Wilde Associates is working in the capacity of an Employment Agency for this role.
