Client Account Executive / Account Manager
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | Customer Service |
| Start Date | |
| Job Ref | PH9855 |
- Description
- Salary: £20,000 to £22,000 – 25 days holiday PLUS Bank Holidays, Pension, Life Insurance and quarterly bonus
Are you an individual who thrives on providing the best customer service, ensuring your customer is happy and content?
Are you experienced in handling emails and calls from your customers who maybe have issues with your product or service and do all that you can to ensure their issue is resolved with little fuss?
If you have answered YES to the above then this role will be right up your street.
The Client
My client provide an end solution to their clients in the retail and leisure industries in the main, and they are seeking candidates to work in their Account Management / Customer Service team to assist their customers with any queries / complaints that may come to light.
Your Role
· Talking to my clients customers and asking for feedback on the product and it’s under-performance
· Work with your internal team to find a solution to the problem
· Over see any installation / other works to be carried out
· Provide “Welcome” calls to customers to ensure product is installed and up and running correctly
· Ensure accurate data is collected and entered into the portal
Your Experience
· Strong Customer Service skills (telephone and email)
· Excellent listening skills
· Able to resolve queries from initial query through to resolution
· Ensure accurate information is taken from the client and added to the appropriate system
· Always strive to ensure full customer satisfaction and build relationships with the client
Job Title: Client Account Executive / Account Manager
Location: Milton Keynes, Buckinghamshire
Salary: £20,000 to £22,000 – 25 days holiday PLUS Bank Holidays, Pension, Life Insurance and quarterly bonus
Hours of Work: 8.30am to 5.00pm OR 9.00am to 5.30pm, Monday to Friday
Type of Role: Permanent
Job Reference: PH9855
Wilde Associates is working in the capacity of an Employment Agency in respect of this role
