Head of Operations

Salary: £ Negotiable Depending on Experience

Overall responsibility for strategic planning and execution of the supply chain in market, including demand planning, inventory management, warehousing, logistics, delivery and installation, and sale support operations to increase market share and deliver profitable growth in the short and long term. Delivers a world-class end to end supply chain experience in market for finished goods and spare parts, across retail, builder, and ecommerce channels aligned to our clients’ brand.

You will provide inspirational leadership and direction to the Operations team that increases product market share and profitable growth aligned to the organisations global goal and strategic imperatives. A role model and leader of people and culture, works cross-functionally to develop whole-business alignment with Operation’s vision and goals. Puts the customer at the centre of everything the company do.

Direct Reports will be 3+ Managers (subject to growth) in a operations business of circa. 28+

Experience

·         Senior leadership including strategy creation and execution of an end to end supply chain operation.

·         Proven leadership, with a track record, of successfully transforming and growing an Operation’s business and team, including managing external partnerships, that has influenced market share and profitability growth

·         Business leadership across functional areas of a global consumer organisation including budget and fiscal management experience

·         High level of commercial awareness and financial acumen to identify profitable opportunities and cost-control measures in the Customer Experience Operation

·         Business-related qualification desired but not essential

Role Responsibilities

Strategic Planning & Execution

·         Responsible for the planning and execution of Operation’s end-to-end strategy in market, ensuring alignment with global supply chain strategy

·         Translates the strategic plan into engaging deliverables and actions to the team, to achieve increased product market share and profitable growth

·         Ensures disciplined and effective execution of those plans, including identified priority changes and transformation activity

·         Promotes personal responsibility for tracking and reporting on the progress of the strategic plan’s implementation, through the use of People + Goal processes and tools, to drive delivery to plan

·         Provides quality, thoughtful leadership, to engage, develop and motivate the team to deliver the right work, in the right way that will strengthen Operation’s performance

·         Ensures appropriate stakeholder management approaches are taken with supply chain to ensure highly effective cross-functional collaboration with global supporting functions

·         Provides regular reporting updates on Operation’s end-to-end progress to the Executive Management and as well as across the local and global Market Group

 Operations        

·         Deeply understands the supply chain end-to-end operation including demand planning, inventory management, warehouse, delivery/installation, reverse logistics, order fulfilment and their environmental influences

·         Pro-actively seeks out changes and developments in industry best practice, remains current and well informed and influences Operation’s strategic plans through commitment to continuous improvement

·         Establishes and cultivates trusting partnerships with external providers to align and deliver an branded customer experience service

·         Ensures a seamless, brand aligned representation of the company brand value proposition is applied across all customer touch points of the delivery and installation experience

·         Manages and cultivates cross-business execution of product inventory and delivery into the market to leverage growth opportunities

 Team Leadership

·         Ensures deep understanding of the company brand aspiration, vision and strategic direction is embedded within team culture. Takes responsibility for establishing and aligning a culture which demonstrates the company brand values and step up behaviours

·         Regularly reviews performance, productivity and effectiveness of team structures. Identifies opportunities to improve organisational design aligned to local and global principles. Maximises the potential of people and functional roles to achieve strategic goals

·         Highly effective communicator that coaches, develops, and retains high-performing leaders, with an emphasis on developing capability in strategic areas of Operational effectiveness

·         Develops team capabilities to focus on the highest value work, profit & loss, key performance indicators, management information and both quantitative and qualitative measures of success that drives team performance

·         Leads recruitment and development activities, ensuring the acquisition of talent has the critical capabilities needed to deliver to the company growth plans

·         Adopts and role models high performing team behaviours and practices. Sustains all people practises that underpin a high performing team

·         Partners with, and supports the development and implementation of Operation’s and leadership training programs with a focus on increasing capability across all UK & European functions

 Operational Leadership

·         Effective, visible operational leadership across all internal/external functional areas of Customer Experience that influences a culture of energy and enthusiasm. Role models the company behaviours and demonstrates direct knowledge of functions within Customer Experience and the important role they plan connecting to Customer Experience’s strategy and value proposition

·         Drives Operational Excellence through a weekly cadence, adhering to the key principles of clear accountability, forward focus, local leadership, global participation and efficiency.

·         Oversees and ensures effective financial management of Customer Experience (planning, forecasting, budgeting, reporting and audit) with a significant focus on managing return on investment (value) and cost

·         Partners with the Chief Financial Officer in preparation and submission of annual operational budgets, managing effectively within this budget, and reporting accurately on progress made and challenges encountered

·         Leverages cross-functional strengths to take advantage of new opportunities and/or to address organisational challenges that either hinder or are needed to progress the performance and delivery of Customer Experience’s value proposition

·         Ensures all activities of Operation’s is performed in compliance with country regulations and, laws governing business

 Health & Safety (H&S)

·         Has an understanding of health and safety management responsibilities relative to their position – role modelling leadership of H&S

·         Complies with all legal requirements and the company Health & Safety System standards