2nd Line Support Analyst - Application Support
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH9941 |
- Description
Salary: up to £27,000 doe + benefits
This role would be ideal for a strong 1st Line Application Support Analyst looking to progress their career with a forward-thinking company.
Main Responsibilities:
• As part of the Operations Team, provide 2nd Line Support for software applications deployed to customers
• Serve as an escalation point for the 1st Line Support Team
• To maintain and monitor internal reporting tools and liaise with 3rd party suppliers to resolve issues
• Utilise knowledge and experience of operating systems and bespoke applications to investigate and resolve reported faults.
• To produce concise issue resolution and user documentation as required for reference to colleagues and customers.
• Develop knowledge and skill sets to confidently support all products and solutions
• To carry out audits, reporting and monitoring as required
· Any experience with Bespoke Software Solutions, SQL, Azure, ITIL, Agile Methodologies and ISO 27001 will be advantageous but not necessary.
Description:
The successful candidate will play an integral part of the support process for the company, working and assisting junior members of the team and supporting the core software product across all customers. Training will be provided to gain an understanding.
The key to success in this role is having the ability to work as part of a team and independently where appropriate. Ability to prioritise work with strong troubleshooting skills are a must.
The successful candidate will have a natural desire to investigate and diagnose hardware and software issues as well as documenting these processes as and when required.
The client is a software development company that provides solutions to the healthcare IT market, they are seeking a talented individual to join the operations team as a support engineer for the core application and associated products and to provide technical deployment support of the solution remotely to customer servers.
Wilde Associates is working in the capacity of an Employment Agency for this role.
