3rd Line Application Support
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH9942 |
- Description
Salary: up to £35,000 doe + benefits
Required Skills:
• Practical experience in IIS Administration and Configuration
• Bespoke application deployment and optimisation
• Exposure to SQL querying and troubleshooting
• Windows Server administration
• Strong troubleshooting skills
Desirable Skills:
• Scripting experience (PowerShell, VB, Batch)
• Exposure to RESTful APIs
• Experience working with in-house developers
• Ability to read / understand code
• Experience working with Agile methodologies and Jira.
• Cloud Services (Azure) experience
This role would be ideal for a strong 2nd/3rd line support engineer who is looking to progress their career with a forward-thinking company.
Role Description:
The role is an integral part of the Support process, work alongside the existing deployment and product support engineers as an escalation point; resolving support cases raised by both external customers and internal teams.
The product stack relies heavily on IIS, SQL, .Net, RavenDB (NoSQL), MSMQ and Windows Server base functionality, so the ideal candidate will have exposure to a number of these.
Interoperability between components is achieved predominantly by APIs, experience with troubleshooting Open API or swagger using tools such as Postman would be beneficial.
You will also be experienced in supporting bespoke software, manual configuration file editing and have a good eye for reading log files. Part of the role will involve deploying the suite of applications to customer environments (on premise and cloud). Experience in automating deployment of software would be desirable.
This client works with Jira in a scaled agile sprint-based environment, exposure to this or similar methodologies would be useful. The role will also support the company in achieving standards of documentation in line with ITIL and ISO 27001.
This role would be ideal for a strong 2nd/3rd line support engineer who is looking to progress their career with a forward-thinking company.
Background:
This is a fantastic opportunity to work with an innovative, highly successful organisation supplying leading edge technology to the NHS. This post will provide IT and application support for the company as part of a dedicated Product Support team and reporting to the Service Desk Manager.
Wilde Associates is working in the capacity of an Employment Agency for this role.
