1st Line Application Support Analyst
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH10078 |
- Description
Salary: £18,000 to £22,000 + benefits
The Application Support Analyst will play an integral part of the support process for the client, working and assisting senior members of the team and supporting core software across all customers. You will be the first point of call for all IT issues that come via the helpdesk system and general telephone queries.
Main Responsibilities:
· As part of the Operations Team, will provide 1st and 2nd line support for the software applications deployed to customers
· To support the Senior Release Engineer with internal deployment testing as required
· To maintain and monitor internal reporting tools and liaise with 3rd party suppliers to resolve issues
· To maintain the documentation library
· To be first point of contact within the service desk for calls relating to the GP extract software
· To diagnose, investigate and resolve service desk calls
· To carry out audits, reporting and monitoring as required
Relationships:
· Maintain relationships with key resources in all areas of the company to support a consistent approach to the deployment of quality products
· Liaise with key personnel in customer organisations and system suppliers in order to carry out the role effectively
Skills/Experience
· The successful candidate must have the confidence to communicate with end users in a professional manner, remotely or over the phone
· You must be able to work as part of a team but also independently where appropriate
· Ability to prioritise work is a must
· Natural desire to investigate and diagnose hardware and software issues and document processes as and when required
· Hands-on application support with Bespoke Software Solutions, SQL, ITIL, Agile and ISO 27001 will be advantageous but not essential
· Full training to bring you up to speed on our product will be provided
Job Title: 1st Line Application Support Analyst
Location: Milton Keynes, Buckinghamshire
Salary: £18,000 to £22,000 + benefits
Job Type: Permanent
Job Reference: LH10078
Wilde Associates is working in the capacity of an Employment Agency for this role
