Customer Services Administrator
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| Job Type | Permanent |
| Area | Northampton, United Kingdom |
| Sector | LogisticsCustomer ServiceAdministration, Secretarial, PA |
| Start Date | |
| Job Ref | PH10141 |
- Description
Hourly Rate: £10.30 per hour
***IMMEDIATE START AVAILABLE***
Looking for an experienced customer service / logistics administrator to provide best in class administrative services to the relevant Contracts. Assisting the Contract Manager in identifying and implementing process improvements and efficiencies.
Your skills and experience
· Capability in both written and oral communication
· High level of numeracy
· Ability to effectively manage your own time and to prioritise
· High attention to detail
· Intermediate (or higher) Microsoft Excel experience
· Microsoft Office – Word – PowerPoint experience
Main responsibilities will include:
· Ensuring daily report are sent within agreed SLA timelines
· Investigate queries on reports and find resolutions
· Provide analysis of claims – identifying specific Platforms and category codes, which may reduce liability
· Ensuring timely production of Daily reports which meet the agreed SLA’s
· Establish and maintain good customer relationships, acting as the key customer contact for requests and processing deliveries
· Investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach
· Comprehensive system in place for filing / archiving
· Ensuring Internal Reports are issued within the agreed Timeframe
· Undertake all other reasonable tasks and duties such as the Contract Manager or company deem necessary from time to time
· Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity
Job Title: Customer Services Administrator
Location: Northampton
Hourly Rate: £10.30 per hour
Job Type: Temporary – on-going to cover maternity leave, could go permanent but not guaranteed at this time
Job Reference: PH10141
Wilde Associates is working in the capacity of an Employment Business
