Part Time Spare Parts and Service Administrator

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Job Type	Permanent
Area	Milton Keynes, United Kingdom Milton Keynes United Kingdom
Sector	Logistics Customer Service Administration, Secretarial, PA Electronics
Start Date
Job Ref	KT10180

Description: Salary: £9.50 per hour

Note: Successful candidates will have to commit to 3 weeks full time training (as a temp) to start with and be immediately available to start. After 3/4 weeks permanent.

In brief we are looking for someone who is / must be:

1. Willing to work in a warehouse environment. Post is not office desk based.

2. Hands on and flexible to help others when needed

3. Able and willing to physically handle electronic goods in order to book in products, sell, pack and despatch

4. Competent in constructing email correspondence (enquiries/ customer chase ups/ payment collection / complaints and similar telephone work.

5. Above all not afraid to get hands dirty!

A person with a background of working with parts/goods handling / shipping, goods in/out and packing with ability to be customer focused, is a good prospect.

Summary of Role

To carry out specific and general administrative duties, these must be delivered within strict turnaround times and processes for received/outgoing products. This includes but not limited to spare parts sales, daily management of stock control, administering customer product schemes and out of warranty products, tracking repair progress, and informing customers of job progress, telephone and email enquiries, resolving issues through to resolution and arranging the dispatch of products.

Within the Administrators team you will be required to cover for holidays and sickness. Work as a team to deliver a quality customer service, be organised to keep track of turnaround times and keep customers informed of job progress. Your working environment must be maintained to a high standard within the principals of 5s workplace organisation.

Main Role Responsibilities (but not limited to):

·         Deliver a high level of customer satisfaction when finding resolution to customer enquires/ sales via telephone and email

·         Telephone answering and dealing with email enquiries from customers and suppliers in a professional and efficient manner

·         Raising and distributing invoices

·         Electronic payment processing

·         Manage customer payments and provide weekly activity report

·         Evaluating part requirements and order appropriate quantities of stock in an efficient and timely manner

·         Manage and allocate stock back orders

·         Accurately enter stock received onto the stock management system and place into correct locations

·         Manage stock movement and provide weekly activity reports for administrating stock orders

·         Maintain stock levels and locations accurately including conducting stock takes

·         Enter product orders, detailing specified data information accurately into company systems

·         Pick, pack and dispatch spare parts, serviced products and returns by arranging shipping and collections via couriers (mainland & overseas)

·         Maximise Spare Parts, Service Manual sales and take appropriate electronic payments

·         Arrange customer property returns within service procedures

·         Quality control and test units completed as required by the Engineering team

·         Support the Engineering and Warehouse teams as required

·         Source and place orders for stock/ goods/ equipment within agreed budgets

·         Maintain engineers with workload and manage ordering their spare parts

·         Achieve service and quality standards, turnaround times and targets to a high level

·         Maintain a positive reputation with internal and external customers

·         Work within 5s workplace standards and discipline

Education and Experience

·         A minimum of 3 GCSEs (or equivalent) at grade C or higher in Maths, English and a relevant practical subject

·         Be literate in Microsoft Office (word, excel, outlook etc.)

·         Experienced in data entry with speed, accuracy and attention to detail

·         Experienced in operating stock management system

·         Familiarity within car entertainment audio visual systems and electronics components

·         Experience of AS400/SAP IBM system

Skills and Behaviour Required

·         Good level of PC literacy

·         Ability to respond to changing work priorities and maintain quality standards under pressure

·         Ability to work closely with other team members to resolve customer issues

·         Willingness to share knowledge and experience with colleagues

·         Forward thinking and able to anticipate/solve problems

·         Ownership of issues and persistence in finding resolution

·         Good communication skills, both oral (including on the telephone) and written

·         Flexible hands-on approach to work

·         Good organisational skills and able to work in an efficient and cost-effective manner

·         Ownership of completing job to business and customer satisfaction