Ocean Freight Forwarding Coordinator
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| Job Type | Permanent |
| Area | Rainham, United Kingdom |
| Sector | LogisticsCustomer ServiceAdministration, Secretarial, PA |
| Start Date | |
| Job Ref | PH10206 |
- Description
Salary: £24,000 to £29,000
A mix of home (3 days) and office (2 days) working available for this role
To provide excellent customer service to my client’s Import clientele. Continuously review ways of working to ensure shipments are managed efficiently and ‘right first time’. Develop industry knowledge to support identification, delivery and enhancement of Margin opportunities.
REQUIRED SKILLS
· Experience in Ocean Freight Forwarding is essential
· Proactive and flexible approach
· Excellent stakeholder management skills
· Ability to prioritise and work under pressure
· Attention to detail
· Excellent communication skills (written and verbal)
· Excellent Customer Service Skills
· Strong numeracy/literacy
· Basic IT; Microsoft Office, In-house systems
COMPETENCES
· Communication
· Openness to change and new ideas
· Customer focus
· Reliability
· Teamwork and strong relationship building
· Accountability
· Problem solving
· Proactive
Your role will consist of the following duties and you will be trained in those areas where you fall short of experience so long as you meet the “required skills” mentioned above:
· Manage Import container movements on behalf of clients
· Work closely with origin offices to ensure consignments move correctly and on time
· Provide transactional service supports such as Customs clearance and haulage
· Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
· Communicate and escalate to team members and Management wherever necessary
· Ensure total accuracy of all information and high standards of operational service are met at all times
· Observe deadlines and SOP
· Generate and maintain control sheets to fully track and audit all consignments accurately
· Maintain systems with accurate and real-time data
· Provide ad-hoc freight quotations on request, using every opportunity to up-sell services
· Monitor and control all cost and revenue at job-file level
· Confirm and process all job-file invoicing
· Participate in Team Meetings
· Take responsibility for themselves and others at all times observing Health and Safety and any related laws governing the workplace
· Any other duties reasonably requested by the Team Leader and Management
Job Title: Ocean Freight Forwarding Coordinator
Location: Rainham, Essex – 2 days in the office, 3 days working from home
Salary: £24,000 to £29,000
Job Type: Permanent
Job Reference: PH10206
Wilde Associates is an Employment Agency in respect of this vacancy.
