Account Manager (Education / Public Sector)

Salary: £45,000 to £60,000



 

Rare opportunity to join this growing organisation that provide clinical and educational systems to NHS and University / Colleges respectively.

 

Person Specification:

 

·         Excellent communication skills, both written and verbal

·         Ability to manage a complex caseload, ensuring that deadlines are met whilst balancing the workload across team members

·         Persuasive and credible in a sales context

·         Must exercise good commercial judgment to protect the company’s interests, in written formats (e.g. bids) and in dialogue with customers

·         Strong ICT skills

·         Excels at establishing and building meaningful relationships – external

·         Success in establishing and building appropriate relationships – internal

·         Self-motivated/good organisational skills

·         To work as part of a team for the overall benefit of the business

·         To have the ability to work to tight deadlines in a pressurised environment

·         Ability to recognise, analyse and solve issues

·         Will be required to travel and stay overnight, to carry out the role effectively

·         To represent the Company appropriately at all times

·         Full UK Driving Licence required

 

Job Description:

 

·         To have responsibility for company order intake in a defined geographical territory.

·         To prepare and deliver presentations to this aim. To prepare proposals and tender

·         submissions to this aim

·         To define, negotiate and agree commercial terms for orders, and to actively participate in the negotiation of new contracts with the support of legal advisors

·         To have a sales target against which you are partly remunerated and to work effectively towards this

·         To account manage a number of existing ‘live’ customer sites and to develop these to their full potential utilising a range of products/services

·         To pursue opportunities in Councils/organisations that are not currently customers

·         This will involve working to open up new opportunities and leading on tender submissions and presentations

·         To represent the company to both customers and prospective customers, and to do this at a senior level, for example by working with customer and prospective customer Directors, to further the interests of the company

·         To work with partner companies to forge business relationships where appropriate

·         Working to ensure customer satisfaction with products/services at all times

·         Resolve and/or escalates customer issues in a timely fashion

·         Work with other areas of the business to aid setting and managing of customer expectations

·         To have an understanding of Company systems – JIRA/Wiki – and to use these tools where appropriate

·         Liaise with the marketing team around customer and prospect contact activities to enable them to update relevant information held in these systems as required

·         Plan/carry out/support local marketing activities to agreed budgets and timescales and integrate personal sales efforts with other organized marketing activities; e.g. product launches, customer events, exhibitions and conferences

·         Respond to and follow-up sales enquiries using appropriate methods

·         Monitor and report on market and competitor activities

·         Report regularly to the Business Development Director on progress and status of each account in the territory including any prospective orders and any customer satisfaction issues

 

Job Title: Account Manager

Location: Homebased – Company office base is Leeds area

Salary: £45,000 to £60,000

Job Type: Permanent

Job Reference: LH10303

Wilde Associates is working in the capacity of an Employment Agency for this role