IT Helpdesk Support
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | PH10335 |
- Description
Salary: £25,000 to £30,000 – any overtime payments would be paid by the hour, although this would be infrequent
You will work as the sole person in IT Support for the UK office and will report to the overseas IT Information Systems Supervisor receiving support and guidance from the rest of the group. Because their windows of operation overlap, you will be working with persons in their Singapore, China and US offices too.
The IT department is a tight knit group with a lot of crossover work so you would need to be able to work independently as well as participate in group projects and support issues for any of the global sites. You would be expected to work from a ticketing system (ManageEngine ServiceDesk) to document your support issues.
Working with Microsoft Operating Systems and Office is expected as well as being able to support desktop and server hardware. Being able to troubleshoot basic network connectivity and services is highly desired. Any MS Certifications would be desirable too.
REQUIREMENTS:
· A good level of education A Level / Degree in a related subject is desired or relevant work experience
· One year of experience working with the Microsoft Windows 2008/2012 server product line, Cisco hardware and software, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
· Good research skills and analytical problem-solving abilities
· Self-directed and self-motivated
· Must be able to travel as needed
· Excellent oral and written communication skills
· Solid project management and organizational skills
· Proven judgment and decision-making abilities
· Ability to work independently and on a team
· Proven ability to establish credibility and develop partnerships
· Capacity for meeting deadlines while working under pressure
JOB SUMMARY:
The Help Desk Technician is responsible for providing customer assistance for routine Information Systems-related inquiries and problems as they occur. This includes providing
support for products and services such as software, hardware, desktop application software, and auxiliary devices, and other IT functions. This position provides support to the global organization.
ESSENTIAL JOB FUNCTIONS (COMPETENCIES):
· Perform installation, repair, and preventative maintenance of desktop computers and related systems
· Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment
· Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network
· Perform account maintenance, data integrity, and file system security for the desktop environment
· Assist in determining suitable software to meet user requirements. Recommend hardware and software solutions, including new acquisition and upgrades
· Conduct training programs designed to educate the organization’s computer users about basic and specialized applications
· Communicate highly technical information to both technical and non-technical personnel
· Assist with documenting and cataloguing systems for historical and information assurance purposes
· Maintain the strict confidentiality of sensitive information
· Handle off-hours duties and responsibilities, shared with other team members
· Attend training as needed or assigned
· Perform other duties or special projects as assigned
Job Title: IT Helpdesk Support
Location: Milton Keynes – Work from home, 1 day per week
Salary: £25,000 to £30,000 – any overtime payments would be paid by the hour, although this would be infrequent
Hours of Work: 6.00am to 3.00pm, Monday to Friday – 1 hour for lunch
Job Type: Permanent
Job Reference: PH10335
Wilde Associates is working in the capacity of an Employment Agency for this role
