Application Support Engineer

Salary: £25,000 to £30,000



Our clients market leading Social Services and Case Management software is used by local authorities in the UK and now internationally. Why not become part of this successful and growing business?

 

This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:

 

·         Strong analytical and diagnostic skills

·         In depth knowledge and experience of working with SQL Server

·         In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues

·         Strong 2nd / 3rd line software / application support experience

·         Experience of MS Windows Server

·         Creative problem solving

·         Ability to prioritise and execute tasks

·         Excellent time management/ownership of personal Jira queues

·         Strong written and verbal communication skills across all disciplines

 

Main Responsibilities:

 

·         Responsible for 1^st, 2^nd and 3^rd line support functions as part of the Application Support team

·         Investigate, analyse and problem solve Incidents using SQL and other diagnostic tools and Methodologies

·         Liaise and problem solve with Developers, the problem management team and Third-Party subcontractors

·         Liaise with customers over issues and problems that they encounter



Job Title: Application Support Engineer

Location: Leeds

Salary: £25,000 to £30,000

Job Type: Permanent

Job Reference: PH10218

 

Wilde Associates is working in the capacity of an Employment Agency for this role