Cloud Support Team Lead

Salary: up to £37,000



With the growth of cloud-based systems and technologies, our clients’ operations team have recruited several support engineer roles to help with the management and support of their internal and external cloud-based systems and services.

 

The team lead will oversee the Cloud Support Engineers, providing leadership and mentoring to the team and will drive a culture of continual process and self-improvement. The role is expected to be hands on, and the successful candidate will be expected to involve in the day-to-day work activities.

 

You will work closely with the Technical & Solution Reliability Engineers (SREs) to ensure that new products and services are handed over from the development and operations teams in a controlled manner, complete with documentation, training, tooling, and automation. Responsibilities will then include proactively maintaining and monitoring production systems, suggesting and implementing improvements to the quality and efficiency of the organisation’s cloud-based products and services, including opportunities for savings.

 

This role will suit a natural and methodical problem solver with an automation first mindset. As such, scripting skills are necessary, along with a desire to learn modern technologies and platforms. Training will be provided in MS Azure technology, and we expect the candidates to work towards certification if not already held.

 

Skills & Experience:

 

Candidates should have experience in some of the following areas –

 

·         Understanding of core cloud technologies compute, virtual networks, storage, and database

·         Appreciation of networking concepts and terminology

·         PowerShell scripting or similar

·         Wintel Infrastructure

·         Strong security awareness

·         Good customer service skills, and the ability to represent the company at customer locations

·         Strong documentation and verbal skills

·         Good organizational skills to meet agreed workload timescales, as well as working under pressure

·         Excellent troubleshooting and problem-solving skills

·         ITIL knowledge, principles, and application

 

Desirable

 

·         Leadership Experience

·         Microsoft Certified

·         Azure Technologies

 

Duties & Responsibilities:

 

Leadership:

·         Performance manages support technicians including staff appraisals, objective setting and 1:1 review

·         Ensure all staff have appropriate training and develop personal development plans to meet future requirements

·         Drive the continuous improvement of service through Incident Management, Change Management, Problem Management, Information Security and Knowledgebase practices

·         Own the escalation of incidents (P1’s & P2’s) whilst expediting issues to the relevant teams

 

Technical:

·         Deployment, support, and ongoing maintenance of cloud product sets

·         Ensuring systems and applications have sufficient and actionable monitoring

·         Maintenance of existing automation configuration and tools, working closely with SRE team on new opportunities for automation and improvement.

·         Extension and improvement to monitoring tools and platforms used within the operations teams

·         Identifying and proposing solutions to existing problems and inefficiencies with existing and new products and processes.

·         Eventual Participation in a 24x7 On Call Rota (Paid as an Extra)



Job Title: Cloud Support Team Lead

Location: Homebased

Salary: up to £37,000

Job Type: Permanent

Job Reference: LH10379

 

Wilde Associates is working in the capacity of an Employment Agency for this role