Technical Services Analyst
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| Job Type | Permanent |
| Area | Basildon, United Kingdom |
| Sector | ITHealthHealth - Health or Social Care |
| Start Date | |
| Job Ref | PH10429 |
- Description
Salary:£20,000 - £30,000pa / doe
Job Description:
To provide technical support to customer issues.
Answering and recording technical queries from customers.
Assisting in correction of data corruption.
Remote installation and configuration of application software
Remote application upgrades, both within and outside of office hours.
Writing installation documentation for clients.
Installation and maintenance of internal software and hardware.
Assisting with monitoring internal computer systems.
Recording of all activities and communications on the company’s internal support system, this requires attention to detail as all steps must be recorded.
Experience in a healthcare environment would be an advantage.
The successful candidate will be part of a highly skilled team, reporting to the Technical Services Manager, providing technical services to customers and colleagues within the business.
The role involves the installation, upgrade, and technical support of software products on customer and internal systems. Key to the role is a methodical and logical approach, good problem-solving skills, and a desire to provide good customer service.
The candidate will need to demonstrate good communication and interpersonal skills, attention to detail together with the ability to deal rapidly and effectively with support and installation calls.
Candidates should possess the ability to work independently, although team working is essential.
Preferred Skills
InterSystems CACHE configuration and Object script
SQL
IIS and web pages
Microsoft Office
Working in a technical support environment, preferable within healthcare
Windows Server and desktop
Preferred Additional Skills
Network configuration and maintenance
Load balancer configuration
Bandwidth monitoring
Wilde Associates is working in the capacity of an Employment Business for this role
