Senior Account Manager – MSP IT Solutions PH10453

Our client, a small family-run MSP business require an Account Manager to join their expanding team.

Key Responsibilities      

Dedicated          

 "Ensure the working environment for all business colleagues and business visitors puts the well-being of people first

Responsible for ensuring customer satisfaction and managing the quality of product, solution and service delivery"               

 Proactive           

 "To create and develop profitable new customer accounts on behalf of the company

To manage and expand profitable existing customer accounts on behalf of the company"              

Expertise

Provide support, guidance and expertise to colleagues as required           

 Key Duties                   

·         Generate and qualify potential sales leads           

·         Source and develop customer referrals 

·         Schedule sales activity against pre-agreed business targets          

·         Make sales calls to new and existing customers 

·         Develop and make presentations of company products, services and solutions to current and potential customers          

·         Maintain an ongoing customer contact strategy

·         Participate in sales events as required: internal and external events        

·         Accurately maintain sales activity records to support sales teams reports              

·         Develop and accurately maintain your customer database within CRM    

·         Respond in a timely manner to customer enquiries by telephone, electronically or in person

·         Support the development of account management colleagues: new starters and developers

·         Ensure customer service satisfaction and good customer relationships

·         Pro-actively monitor competitors, market conditions and product development

 Key Responsibilities - all staff:  

 "To be aware of the company’s duty of care in relation to staff, customers and visitors and to comply with all health and safety policies at all times.

 To be aware of and comply with the codes of conduct, regulations and policies of the company and its commitment to equal opportunities."    

Person Specification

Education and Training

Essential

·         Above average literacy and numeracy skills

Desirable

·         Good standard of formal education: 5 GCSE A* - C including Maths and English

Knowledge and Skills    

·         Current and relevant computer applications

·         Principles and practices of account management and sales

·         Outstanding customer service principles

·         Basic business principles

·         Diary management: planning and strategizing

Desirable

·         Basic management principles: support, coaching and mentorship

Skills 

Essential 

Demonstratable ability to:         

·         Establish customer wants and needs          

·         Present sales solutions: features to benefits       

·         Negotiate: secure 'win-win' situations    

·         Adapt to customer requirements and requests  

·         Communicate effectively both verbally and written          

·         Pro-actively deliver a customer contact strategy                

Desirable

·         Maintain accurate customer notes on CRM System

Additional Factors               

Essential               

·         Excellent attention to detail        

·         Highly organised with the ability to prioritise key tasks   

·         Team player      

·         Target driven    

Desirable

·         Ability to multi-task