Data Analyst

Our client is a technology provider to the market research industry and use cutting edge technology to help their clients gain deeper insight into the digital lives of customers.

DESIRED EXPERIENCE

·         Previous experience in a Data Analyst role (3 years+ preferable)

·         Strong SQL and Data Modelling skills (essential)

·         Experience with one or more data visualisation tools such as Tableau, AWS, QuickSight, Power BI

·         SSRS (essential)

·         Direct customer communication experience

·         Interpret data and translate into insights and present to customers and stakeholders (essential)

·         Ability to use data to prove root cause and drive decision making

·         Critical thinking, problem solving and solution focussed

·         Ability to quickly prototype dashboards using Excel

·         Excel including pivot tables and v-lookups (expert)

·         PowerPoint (expert)

·         Methodical, principled, inclusive and tolerant in your approach while being adaptable to suit the situation and needs of the customer

·         Devoted to supporting your colleagues and our customers as well as completing an objective

·         High attention to detail - not afraid to analyse further and ask questions where there is ambiguity

·         Ability to schedule and prioritise tasks depending on company and customer priorities

·         Skilled in managing and communicating risks, blockers and contingency planning

·         Ability to work and make decisions under pressure utilising quick to act forcefulness and persuasiveness skills where appropriate

·         Skilled in using MS Office software Jira and Confluence

ROLE SUMMARY

·         As a Data Analyst in the Operational Excellence team, you will champion data-driven decision making, working with the Customer Success Project Managers, Engineering and Data Services teams to analyse operational data to support customer reported issues or queries regarding company data products and technology.

·         You will provide structured analysis of issues, recognise common trends and identify problems, while interpreting and articulating the findings in the context of the customer and business needs.

·         As well as having the technical capability to analyse data from multiple sources, and in multiple formats, you must be able to communicate with colleagues and customers to work through the issues raised and make recommendations for next steps.

·         You will report into Operational Excellence team in Operations, working closely with Project and Delivery Managers, and you will be supported by our Data Services team to gain training and access on our data sets. You will be part of our analytics community, working together to find innovative ways to analyse our data, and make recommendations for improvement to improve our services.

·         You will work across all areas of the company, so there is no shortage of opportunities to make an impact. Areas you may work on include analysing digital behaviour data to understand trends and improve quality to meet customer needs, analysing trends of customer reports on panellist experience of our technology, and analysing the performance of our technology compatibility with devices and OS systems.

BENEFITS

Work in a market leading technology company that helps research and marketing professionals achieve unique insights into the mobile and digital lives of consumers.

We do everything we can to support our people so that they can be themselves and realise their potential. We love people who are hungry for learning and achievement!

·         25 days paid holiday plus bank holidays

·         Purchase/sale of up to 5 leave days pa – after 2 years’ service

·         Life assurance

·         Workplace pension with employer contribution

·         Performance based bonus scheme

·         Informal dress code

·         Cycle to work scheme

·         Branded company merchandise

·         New company laptop

·         One to one learning and development coaching sessions

·         Support and budget available for training programmes

·         Online well-being resource centre

·         ‘Giving back’ to Charity

Manchester Office

·         A dynamic and friendly office in Trafford Park, with free parking and secure bike shed

·         Variety of working environments I.e. standing desks, sofas, private working pods

·         Seasonal office events

·         Social events in person and virtual

·         Free breakfast, fruit, tea, coffee, juice, snacks, etc

·         Office table tennis table

·         Manchester office - Daily visit from local restaurant ‘Green Fork’ for lunch and snacks purchase

·         Building vending machines

·         On site showers

·         Hybrid working

·         Work from home or in the office – it's your choice

·         Working from home equipment provided I.e. desk, screen and chair

·         Colleague £100 pot to spend on additional working from home items

·         Office days - lunch provided for team meetings, collaborations and business needs

·         Flexibility offered on start and end times depending on personal circumstance

·         Regular virtual meetings (team and company) – via telephone and video

·         Birthday and seasonal gifts sent to your door

·         Monthly fun competitions with prizes

·         Friday virtual 3pm drinks

·         Virtual quizzes and daily celebrations



Job Title: Operations Data Analyst

Location: Hybrid / Trafford Park, Manchester – once a week in the office, living within easy commute as could be called in to the office out of the blue – Please note, if successful, induction would be office based for three days

Salary: £35,000

Job Type: Permanent

Job Reference: PH10500

Interview Process: 2 stages



Wilde Associates is working in the capacity of an Employment Agency for this role.