Call Centre Manager
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Area | Lancaster, United Kingdom |
| Sector | Customer Service |
| Start Date | |
| Job Ref | PH10502 |
- Description
Salary: £35,000 (there may be some flexibility at the top end for the right candidate) + uncapped commission, 25 days holiday + bank holidays + 1 day for birthday, pension scheme, study assistance, social events, death in service, income protection, Gym, BUPA Cover
Our client is a highly regarded business services provider with a fantastic reputation across the Northwest and due to growth, is currently recruiting for a Call Centre Manager at their Lancaster HQ.
The role will suit an experienced leader who is passionate about coaching and developing in order to deliver exceptional results.
As Call Centre Manager you will report to the product and sales director and would be responsible for managing the day-to-day operations of the Lancaster call centre, overseeing a team of 6 customer service representatives (hope to increase to 10), monitoring the quality of customer interactions, and maintaining operational efficiency. You will be expected to set performance goals, implement and monitor performance metrics, and continually improve call centre processes.
Key responsibilities will include…
· Implementing call centre policies and procedures to improve customer service and streamline operations
· Training, supervising, and motivating call centre staff to provide high-quality customer service
· Ensuring that interactions are handled efficiently and effectively in accordance with company policies and procedures
· Monitoring performance and implement strategies to improve productivity, quality, and customer satisfaction
· Analysing data to identify trends and develop solutions to improve call centre operations
Must Haves
· Experience managing and developing a team within a call centre environment
· A natural and enthusiastic leader with excellent coaching skills
· Excellent communicator with the ability to form effective relationships at all levels
· Strong problem-solving ability able to manage difficult situations and find mutually satisfactory outcomes
· Highly organised able to prioritise activities and multi-task with particularly strong attention to detail
· Strong analytical and reporting skills
Job Title: Call Centre Manager
Location: Lancaster
Salary: £35,000 (there may be some flexibility at the top end for the right candidate) + uncapped commission, 25 days holiday + bank holidays + 1 day for birthday, pension scheme, study assistance, social events, death in service, income protection, Gym, BUPA Cover
Hours of work: Monday to Friday 9am to 5pm (4 days in the office, 1 day working from home) – Currently trialling a 4-day working week
Job Type: Permanent
Job Reference: PH10502
Wilde Associates is working in the capacity of an Employment Agency for this role
