IT Helpdesk Engineer
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| Job Type | Permanent |
| Area | Reading, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | PH10565 |
- Description
Salary: £ Negotiable + benefits
Our client is a world-renowned brand and they are seeking an IT Helpdesk Engineer to join their IT team.
Your current skills set will ideally be a large majority of the following:
· Strong Interpersonal Skills, written and verbal
· Strong organisational skills, including the ability to deal with multiple issues and prioritize
· Systematic troubleshooting skills to locate, address and resolve IT issues
· Experience in working in a service desk environment with a team split over multiple offices
· Wide experience in variety of systems, tools and components (VMware, AV systems, firewalls, etc.)
· Experience in managing Office 365 environments, EDM, Usher S&O Tool and SAM
· A familiarity with multiple desktop/server/mobile operating systems, including but not limited to Microsoft Windows Server, Linux server, Apple Mac OS and iOS
· You have a large interest in IT – you spend your spare time playing with technology
· You are eager to learn IT skills and want to increase your knowledge about OS’s, hard- and software and other innovative applications
· You know what concepts like “virtualization”, “cloud computing”, “web servers”, “RDBMS”, “BI” and “ITIL” are or you are curious to get to know these
· You have affinity with IT infrastructure such as networking, firewalls, storage, servers...
· You are an enthusiastic, self-motivated colleague, passionate and self-educational team player
· You are polite, creative, independent, communicative and know how to deal with stress and deadlines
· You are a real “problem solver” and gets satisfaction out of helping others
· Main language is English – any other language is a plus
HELPDESK ENGINEER
Role Purpose:
· You are the first point of contact between the business and the broader IT department
· Responsible for aiding/supporting internal personnel with IT tasks
· Resolve IT-related issues on European and global levels
· Daily monitoring and performing maintenance tasks on systems and infrastructure across Europe
· Manage licenses and purchases of IT-related material
· Participating in European Infrastructure projects to ensure performant and reliable platforms
· Provide a supporting role to other members of the European IT Teams as necessary
Key Responsibilities:
European Helpdesk
· Logging, responding and resolving helpdesk tickets within agreed SLA times.
· User training on OS, O365 and application usage
· Timely escalation of issues to other members of the support team or external parties
· Troubleshooting hardware & software, networking, database, mobile device and telephony issues both remotely and on-site where possible.
· Follow-up with external parties
· Actioning Joiners/leavers according to European user access management policy and SLA
· Setting and maintaining the standard for IT across Europe
IT Administration
· Asset Management & Record Maintenance
· Regular stocktaking and reordering of IT assets and smaller office peripherals.
· Local SU backup management
· PBX administration and management
· License Auditing & Administration
· Infrastructure and OS update/upgrade management and preparation (in accordance with partners)
· J-SOX checks and auditing support
IT Project support
· Deliver support for infrastructure and application projects.
European IT Helpdesk Engineer
Reading– Hybrid 3 days in the office, 2 from home
£ negotiable+ pension, parking and healthcare
9am to 5pm, Monday to Friday
Permanent
PH10565
Wilde Associates is working in the capacity of an Employment Agency for this role.
