3rd Line Systems and Network Engineer
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| Job Type | Permanent |
| Area | Corsham, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | AH10569 |
- Description
Salary: £38,000 to £45,000 doe + benefits
Our client have been established since 2002 and is the UK's pioneer of corporate Networks, delivered using Virtual Private LAN Service (VPLS) technology, so you can be confident in the longevity of your employ. They are an MSP Secure environment so experience working for such would be of distinct advantage. Demonstrable knowledge of BAU support in infrastructure systems is key too!
The main purpose and function of this role is to provide end user escalation support for identified and associated services incorporating hardware, software and Anti-Virus within the PaaS-D and the CEA wide-ranging contract.
As the Level 3 System Administrator you will lead and coordinate escalations for technical support for the L2 System Admin role within the project. You will take an ownership approach to the escalations and provide advice and support to resolve any issues for networking and products deployed within PaaS-D and CEA.
Knowledge and experience required:
· Knowledge of administration within hardware and software protocols within ITIL environment
· Expert Level 3 and Level 2 support
· Technical troubleshooting of applications provided within the deployment
· Strong organisation and communication skills
· Strong self-starter against project and task deliverables
· Time management skills to meet and support tight deadline
· Agile approach to tasks multitasking when required against deadlines
· Experience of supporting installation from software to hardware customer endorsement
· Understanding of problem solving and critical planning skills within timelines
· Specialised knowledge of defining, documenting, and implementing firmware and software patching principles
· Experience of working within the Defence sector
· Team Orientated and ability to work on own initiative but owning and driving areas of remit
· Ability to work independently, take ownership and drive solutions when asked outside of remit.
· High attention to detail
· Must be able to manage multiple, often competing, priorities effectively within an SLA based outcome
· Excellent Industry knowledge and the ability to listen and understand requirements and proactively communicate in a dynamic agile environment.
Must Haves
Demonstratable experience and working knowledge of:
· Hypervisors and Virtualisation - VMWare ESXi vCentre and vSphere
· VEEAM Backup and Replication
· Windows and Exchange PowerShell
· Antivirus platform and ecosystem – ESET
· Knowledge of TCP/IP/WAN/LAN and VLAN’s
· MPLS Job Specification – 3rd Line System Admin Engineer 3 of 3 A Asset and network monitoring tools such as PRTG Lansweeper etc Firewall and Switch CLI configuration
· Operating systems – Windows server 2016/2019 and Windows 10
· Confident using command line interfaces
Preferred Qualifications
Relevant, technical, and demonstrable experience in any of the following:
· JNCIA Security
· Dell Switching, CCNA or Network+
· Windows / Virtual Environment
· Azure fundamentals/administrator
· ITIL foundation (nice to have)
Key responsibilities for this job:
· Act as technical escalation for the 2nd Line System Admin roles
· Maintain a patching and upgrade plan for services deployed
· Conduct fault analysis and predictive failure calculations (Problem Management)
· Provide advice and support to resolve any networking issues for products deployed in the UK or overseas and Ex and Or Ops
· Own and maintain an up-to-date secure sanitation process within agreed secure locations
· Keep accurate and updated records for escalations and outcomes
· Take preventative measures by notifications and monitor checks to ensure systems are running correctly prior to escalations
· Alongside troubleshooting identify process optimisation opportunities to enhance the experience within PaaS-D and CEA deployment
· Produce reports and analyse data as part of resolution
3rd Line Systems Engineer
Corsham
£38,000 to £45,000 DOE + benefits
All candidates will have to undergo security clearance
Permanent
AH10569
Wilde Associates is working in the capacity of an Employment Agency for this role.
