HR Helpdesk Advisor / HR Service Desk Assistant

Hours of Work: 7.5 hours per day (1 hour for lunch) between the hours of 8am and 6pm, Monday to Friday only (for example 8.00am to 4.30pm OR 9.30am to 6.00pm on a rota basis

What are we looking for?

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  Degree, CIPD Studier OR equivalent experience (Human Resources (HR) background / Looking for a career in HR)


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  Professional and confident customer service experience (telephone based)


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  Human Resources (HR) background / Looking for a career in HR


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  Someone happy taking inbound phone calls (in the main) from internal staff with HR based queries


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  Wanting to work in a corporate environment


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  Used to working to KPI’s / SLA’s


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Requirements

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  Impeccable communication skills.


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  An understanding of a Shared Services Organisation’s services and how they can add impact, through seeking to anticipate needs and exceed expectations.


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  Ownership of queries of a highly complex and individual nature.


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  Liaison with various key stakeholders, resolving queries to an exceptionally high standard.


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  Can analyse a problem and see the bigger picture, demonstrating the ability to overcome barriers.


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  Has resilience and can persevere with issues until resolution


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  Keeps up to date externally with industry news and updates and shares these with others.


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  Displays professional approach at all times, and demonstrates integrity with a good understanding of risk.


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  Embraces new ideas with an enthusiastic manner.


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  Supports colleagues when changes occur, and is a team player.


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  Promotes a culture of transparent feedback.


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  An active listener.


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  Shows initiative in taking decisions.


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  Can prioritise own workload.


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  Follows appropriate policies and processes, and guides others.


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  Previous experience within a team environment.


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  Experience of the core Microsoft Office packages is essential

Job Title: HR Service Desk Assistant / HR Helpdesk Advisor

Job Type: Permanent

Location: Milton Keynes, Buckinghamshire

Salary: £19,500 + £600 flexible benefits and MANY other benefits (including 25 days’ holiday + Bank Holidays, Pension Plan, Life Assurance, Discounted Mobile phones et al)

Job Reference: PH9203B

Wilde Associates is working in the capacity of an Employment Business in respect of this role.