Credit Control Administrator / Finance Administrator
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| Job Type | Contract |
| Area | Northampton, United KingdomRushden, United Kingdom |
| Sector | Accountancy |
| Start Date | |
| Job Ref | PH9214 |
- Description
Salary: £18,000 to £19,000 DOE
We are not looking for a PUSHY Credit Controller, what we ARE looking for is someone who is able to speak to people in order to ascertain a suitable repayment plan / period and empathise with customers.
Duties and Responsibilities
• Liaising with Operations Accounting to ensure client invoices are sent in a timely manner
• Keeping an up to date contact list for clients, building a strong rapport to improve debtor days
• Contact Clients to query unpaid invoices, liaising with Accountants to resolve any issues
• Identifying Client receipts from the bank statements and allocating them correctly, in a timely manner
• Follow the correct procedures for unpaid invoices, via telephone, letter and legal action as necessary
• Liaising with internal and external individualsto deal with any issues, disputes, complaints or queries
• Working with Managers with respect to invoices in preview state, and resolving any issues before final invoice generations
• Generate and despatch statements and credit notes
• Accepting and processing debit/ credit card payments on bank-line and posting receipts on Sage, and registering DD Mandates
• Issuing suitable paperwork, ensuring voucher information and payment methods are accurately recorded
• Respond appropriately to issues requiring confidentiality
Recommended Skills/ Experience/ Knowledge
• Have a customer centred approach, promoting good working relationships to allow for the most effective defusing of tense situations as possible
• Previous experience within a Customer Service/ Credit Control role
• Strong and confident telephone manner – being able to act assertively, whilst remaining fair and ethical
• Excellent attention to detail, organisational and communication skills
• Be proactive, able to work off own initiative
Because of the nature of this job, it will be necessary for criminal record disclosure to be undertaken.
Wilde Associates is working in the capacity of an Employment Agency in respect of this role.
