Customer Service Administrator – with MS Excel skills
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| Job Type | Permanent |
| Area | 5 |
| Sector | LogisticsCustomer ServiceAdministration, Secretarial, PA |
| Start Date | |
| Job Ref | PH9081B |
- Description
Salary: £19,000 to £22,000 DOE
Note: If you are not competent with Vlookups, Formula’s and Calculations using MS Excel then please do not apply as this is essential to this role.
Why this role?
This is a fantastic opportunity to get into a company that are looking for someone to stay for a number of years to build a career in Logistics. Great training and development is offered if you have already worked in a customer service / administrative environment and are used to using MS Excel on a regular basis (Vlookups, basic formula’s and calculations. If you have an enthusiasm for the logistics industry, have common sense, focussed on building your career and feel that you have the right attributes to be able to carry out the below skills then please apply NOW!
Qualifications & Experience
• Excellent MS Excel skills – Vlookups, basic formula’s and calculations
· Customer Service Skills
• Strong numeracy/literacy
• Commercially minded
• Quick to respond to new challenges
• Highly organised with ability to work under pressure and to deadline
• Problem solving & Investigative skills
• Presentation of Documents/Spreadsheets
• Displays a confident and professional manner
• Attention to detail
• Team member
You will be trained to be competent in the following:
· Manage Import container movements on behalf of clients
· Work closely with origin offices to ensure consignments move correctly, on time
· Provide transactional service supports such as Customs clearance and haulage
· Generate and maintain control sheets to fully track and audit all consignments accurately
· Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
· Provide ad-hoc freight quotations on request, using every opportunity to up-sell services
· Communicate and escalate to team members and Management wherever necessary
· Maintain systems with accurate and real-time data
· Monitor and control all cost and revenue at job-file level
· Confirm and process all job-file invoicing
· Ensure total accuracy of all information and high standards of operational service are met at all times
· Observe deadlines and SOP
· Participate in Team Meetings
· Take responsibility for themselves and others at all times observing Health and Safety and any related laws governing the work place
· Any other duties reasonably requested by the Team Leader and Management
Job Title: Customer Service Administrator – with MS Excel skills
Location: Milton Keynes (South)
Salary: £19,000 to £22,000 DOE
Ref: PH9081
Hours of Work: 8.30am to 5.30pm, Monday to Friday
Wilde Associates is acting as an Employment Agency in relation to this vacancy
