Credit Control Administrator / Finance Administrator

We are not looking for a hard-core Credit Controller, what we ARE looking for is someone who is able to speak to people in order to ascertain a suitable repayment plan / period and empathise with customers.

Duties and Responsibilities

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  Liaising with Operations Accounting to ensure client invoices are sent in a timely manner


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  Keeping an up to date contact list for clients, building a strong rapport to improve debtor days


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  Contact Clients to query unpaid invoices, liaising with Accountants to resolve any issues


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  Identifying Client receipts from the bank statements and allocating them correctly, in a timely manner


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  Follow the correct procedures for unpaid invoices, via telephone, letter and legal action as necessary


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  Liaising with internal and external individuals to deal with any issues, disputes, complaints or queries


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  Working with Managers with respect to invoices in preview state, and resolving any issues before final invoice generations


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  Generate and despatch statements and credit notes


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  Accepting and processing debit/ credit card payments on bank-line and posting receipts on Sage, and registering DD Mandates


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  Issuing suitable paperwork, ensuring voucher information and payment methods are accurately recorded


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  Respond appropriately to issues requiring confidentiality


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Recommended Skills / Experience / Knowledge

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  Have a customer centred approach, promoting good working relationships to allow for the most effective defusing of tense situations as possible


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  Previous experience within a Customer Service/ Credit Control role


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  Strong and confident telephone manner - being able to act assertively, whilst remaining fair and ethical


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  Excellent attention to detail, organisational and communication skills


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  Be proactive, able to work off own initiative

Because of the nature of this job, it will be necessary for criminal record disclosure to be undertaken.

 

Job Title: Credit Control Administrator / Finance Administrator

Location: Rushden, Northamptonshire

Salary: £18,000 to £19,000 DOE

Job Type: 12 Month Fixed Term Contract

Job Reference: PH9214

Wilde Associates is working in the capacity of an Employment Agency in respect of this role.