IT Service Delivery Manager
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| Job Type | Permanent |
| Area | Brighton, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | PH9257 |
- Description
Salary: £35,000 to £38,000 DOE + Benefits including - performance-related bonuses, company pension scheme, company Share Option scheme etc.
An exciting opportunity has arisen for an experienced Operations Manager to join one of Europe’s leading, award-winning Cyber Security consultancies. The Operations Manager will report directly to the Finance & Operations Director and assist in all operations, service delivery, and customer satisfaction around the Globe.
You will be joining a group of highly-skilled professionals in an established, respected IT Security company with a loyal customer base internationally. The service delivery mantra is: Consistency, Quality, On Time, Every Time and In Budget.
You will need to be an enthusiastic person who is self-sufficient, trustworthy and dependable as you will be an integral part of the team. You must be able to work to deadlines and complete tasks accurately and efficiently. You will be an outgoing, self-assured individual with common sense who is a team player. Extreme proficiency in grammar and syntax is a must. Experience in working in an IT environment is a bonus. Experience in working in smaller teams in a medium size organisation is an advantage.
Roles and Responsibilities (including but not limited to):
· Agrees objectives in conjunction with the Finance & Operations Director and sets individual objectives
· Ensures quality assurance on all client documentation, deadlines are monitored and achieved or exceeded
· Assisting in scheduling Senior/General IT/GRC Consultants to ensure schedules and objectives are met
· Monitor operating costs, budgets and resources
· Liaising with clients for scheduling and report delivery ensuring high standards are consistently met
· Assisting with the logistics of delivery providing efficient and cost effective logistical planning
· Performing regular customer satisfaction duties
· Working with Finance Department for project costings
· Working with the sales team in document development
· Comply with company procedures, policies and guidelines
· Communicating with all departments and providing reports as and when required
· Developing operational procedures to ensure consistency and accuracy
CANDIDATE REQUIREMENTS
· Proven experience as an Operations Manager, or similar operational position
· Must have experience in reviewing documentation/contracts to an excellent standard – correct Grammar is a must – you will be tested
· Must have experience in dealing with consultants/engineers and scheduling consultant delivery days
· Must have experience in supporting a sales team: documentation, Quality Assurance and project planning
· Must have experience in dealing with business customers – B2B not business-to-consumer
· Familiar with financial and customer service principles and practices
· Knowledge of data analysis procedures
· Excellent written and verbal communication skills
· Proficient user of MS Office
· Ability to plan and prioritise effectively, well organised
· Interpersonal and communication skills
· Good commercial awareness, builds and manages effective relationships
· Problem-solving
· Previous experience working for an IT Company will be an advantage
· Previous experience in working with a smaller, growing and dynamic fast-paced organisation
Job Title: Operations Manager / Service Delivery
Location: Hove, East Sussex
Salary: £35,000 to £38,000 DOE + Benefits including - performance-related bonuses, company pension scheme, company Share Option scheme etc.
Job Type: Permanent
Job Reference: PH9257
Wilde Associates is working in the capacity of an Employment Agency in respect of this vacancy
