Key Account Team Leader – Ocean Freight / Freight Forwarding
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | Logistics |
| Start Date | |
| Job Ref | PH9394 |
- Description
Salary: Negotiable, depending on experience + Benefits
Do you have Logistics and Ocean Freight / Freight Forwarding experience?
Are you customer focussed and enjoy dealing with people of all levels over the telephone AND face to face?
Do you have good Team Management / Leadership skills?
Have you worked in a commercial environment where you have been responsible for managing accounts?
If so, read on......
I am currently seeking a Key Account Team Leader to assist the Key Account Operations Manager with all administrative and customer service functions within the logistics operation of this large client. You will be expected to perform all related duties to a high standard of customer service and administration in respect of the Customer and Contract.
You will need to be polite, diplomatic and focused on query resolution. Your duties within the department will include the following:
• Main point of contact for Key Accounts client base
• Manage Client supply-chain requirements from origin to destination
• Ensure suppliers are monitored and targets achieved
• Host client, supplier & internal reviews
• Compile regular KPI Reports & ad-hoc reporting on request
• Monitor and control accounting functions
• Ensure high standards of information and accuracy are maintained
• Oversee system requirements and development.
• Oversee staff performance and management of team requirements
• Investigate all requests and resolve in a timely and succinct manner
• Comply with deadlines
• Promote a positive and supportive working environment equally for all members of the team
• Ensure the team maintain Health and Safety standards and observe best practices in relation to any other work-related laws
• Facilitate any other reasonable request made in the line of duty
Qualifications, Knowledge, Skills & Experience
General
• First Class Customer Service Skills
· Team lead / supervisory skills
• Excellent numeracy/literacy
• Adaptable to new challenges
• Commercial Mindedness
• Ability to work under pressure and to deadlines
• Problem Solving and Investigative skills
• Presentation of Documents/Spreadsheets
• Can prioritise work load
• Displays a confident and professional manner
• Attention to detail
• Team member
PC Skills
• Excel Spreadsheet essential
• Visual Basic, Macro’s and Formulas essential
• Microsoft Office/Word
• E-mail/fax/copier
• IT Skills
• Bespoke in-house Freight Forwarding System
Have exemplary attention to detail and accuracy and proven experience in a busy environment. A good telephone manner, with the ability to communicate at all levels. In addition you should have experience of leading a team and the ability to work well under pressure and to deadlines.
Job Title: Key Account Team Leader – Ocean Freight / Freight Forwarding
Location: Milton Keynes
Salary: Negotiable, depending on experience + Benefits
Job Type: Permanent
Job Ref: PH9394
Wilde Associates is working in the capacity of an Employment Agency in respect of this role.
