Customer Service Sales and Data Administrator

A new and challenging opportunity based in the centre of Chester. This exciting office based role is very customer focused and you must be a real people person providing great customer service while building strong relationships.

The pricing and contracts team are responsible for progressing property leads from the 'site visit’ stage, through to the 'contract received’ stage in our new owner’s journey, maximising visit to contract conversion rates. You will be responsible for:

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  Assessing and approving pricing proposals as submitted by our regional managers


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  Communicating pricing proposals to potential new owners, and negotiating on price levels when required.


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  Liaising with regional managers to provide feedback on pricing, and coaching where necessary


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  Diarising follow up calls with owner at appropriate intervals to secure a signed contract.


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  Negotiating commercial terms with owners under the guidance of your line manager.


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Essential Experience:

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  Good numeracy and data interpretation skills


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  Understanding of factors affecting price levels


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  Excellent communication skills (written and verbal)


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  Proven negotiator in difficult situations


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  Commercial awareness (ideally within the holiday lettings or travel and tourism industry)


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  Understanding of browser based IT systems


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  Experience of using MS Office suite (Excel etc)


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  Able to work in a target driven sales environment.


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Desirable Experience:

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  Data analysis and data interrogation experience


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  Understanding of demand elasticity and revenue management


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  Experience of contract and commercial terms negotiation


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  Ability to liaise with and provide feedback to a field based regional manager team


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  Experience of working within the travel and tourism industry and/or property sectors (e.g. estate agency or residential lettings)


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Personal Attributes:

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  Hunger to succeed in a sale oriented, target driven environment


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  Excellent written and interpersonal skills and the ability to challenge constructively.


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  Effective team working and the ability to work independently using own initiative.


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  The ability to plan, prioritise and organise own workload.


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  Confident and inspirational team member


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  Excellent interpersonal skills


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Additional Benefits:

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  28 days holiday (including bank holidays)


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  Annual bonus scheme


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  Staff pension


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  Private Medical


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  Death in Service payment


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  Enhanced maternity and paternity pay


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  Long service awards - cash payments and increases in holiday allowances


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  Staff discount on cottage holidays


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  Free worldwide travel insurance (including family members)


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  Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office

Job Title: Pricing and Contracts Negotiator

Location: Chester

Salary: £17,000 to £18,000 plus Benefits (See Below)

Working Hours: 5 days out of 7 - 9.00am to 5.30pm

Job Type: Permanent

Job Reference: AH9387

Wilde Associates is working in the capacity of an employment agency in respect of this role.