Customer Service Administrator

This is a fantastic opportunity for a career minded individual to get into a company that are looking for someone to stay for a number of years to build a career in Logistics. Great training and development is offered if:

ONE: You have already worked in an Import / Freight Forwarding / Transport OR Goods-In / Distribution environment and have a good understanding of logistics

TWO: You have an enthusiasm for the logistics industry, have common sense, maybe have had some reporting or analytical / investigative experience

If you are focused on building your career and feel that you have the right attributes to be able to carry out the below skills, then please apply NOW!

Essential Qualities & Experience

·         Confident with MS Excel and systems

Desirables

·         Retail sector – not essential

What you will be trained to do / become – you do not need to have all of this experience as you will be trained and developed to carry out these duties

·         Manage Import container movements on behalf of clients

·         Work closely with origin offices to ensure consignments move correctly, on time

·         Provide transactional service supports such as Customs clearance and haulage

·         Generate and maintain control sheets to fully track and audit all consignments accurately

·         Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously

·         Provide ad-hoc freight quotations on request, using every opportunity to up-sell services

·         Communicate and escalate to team members and Management wherever necessary

·         Maintain systems with accurate and real-time data

·         Monitor and control all cost and revenue at job-file level

·         Confirm and process all job-file invoicing

·         Ensure total accuracy of all information and high standards of operational service are met at all times

·         Observe deadlines and SOP

·         Participate in Team Meetings

·         Take responsibility for themselves and others at all times observing Health and Safety and any related laws governing the work place

·         Any other duties reasonably requested by the Team Leader and Management

Job Title: Customer Service Administrator

Location: Milton Keynes

Salary: £20,000 to £24,000 DOE + Benefits including 25 days’ holiday PLUS Bank Holidays, Pension etc.

Job Type: Permanent

Hours of Work: 8.30am to 5.30pm, Monday to Friday

Job Reference: PH9471

Wilde Associates is acting as an Employment Agency in relation to this vacancy