Technical and Project Support Coordinator

This rapidly growing company, headquartered in Hungerford with development and technical offices in London and Cambridge develops on-line management solutions, selling both hardware and related hosted software services.

The company are looking to expand their support team by appointing a Support and Implementation Coordinator who can assist in delivery of tasks and projects, and be involved in the implementation of their solution, supporting their customers as they join and grow with the company. This role will suit a detail-orientated multi-tasker with excellent analytical and communication skills, who is seeking to gain experience in project coordination with the opportunity to learn new skills and attend training as they grow in their career with us.

Experience of the following are essential to the role – training in the product of course, will be provided:

·         Project management experience

·         Customer service experience

·         Competency in technology and ability to pick up new tech easily

The role will encompass (but not be limited to):

·         Engaging with and supporting our customers, primarily over the phone or by email, and enhancing the company’s already well renowned name

·         Building customer platforms from varied data models - data analysis, input and management, ensuring a high degree of accuracy

·         Training customers on the Solution, remotely or on site as required

·         Working with colleagues to ensure a smooth transition into ‘business as usual’ post implementation of our solution

·         Acting as a technical second line support escalation point and fielding some initial first line support queries when required

·         Acting as Lead person on assigned tasks and projects, communicating and collaborating with customers, colleague and internal stakeholders, to ensure all parties are engaged and tasks or projects are effectively delivered

·         Effective records management, including maintain project documentation; order details, records of project status, key dates, deadlines and tasks

·         Agreeing resource requirements with colleagues

·         Identifying project risks and communicating these, agreeing mitigations with colleagues

·         Providing regular reporting of project progress / status to colleagues

·         Some travel within the UK will be necessary

We are looking for someone who:

·         Is quick to learn, driven, positive, adaptable

·         Has excellent communication, problem solving, prioritisation and time management skills

·         Has a personable manner and keen negotiation skills, able to build long-term relationships with colleagues and customers

·         Previous Project Management and Customer Service skills are advantageous, as are task management skills, including; identification of risks, status reporting and effective time / resource estimation

·         Is competent in technology, and able to absorb new technologies and systems easily

·         Is comfortable working under their own initiative and within a small team

·         Has a full current driving license and use of a car (mileage allowance will be provided) – this is NOT an essential requirement

 Benefits:

·         Pension

·         23+8 days' holiday

·         Birthday off

·         "Summer Fridays" - one Friday off per month in the summer months.

·         Health, life, and death insurance

·         Income protection

·         Childcare

·         Cycle to work scheme

·         Free breakfast

 Wilde Associates is working in the capacity of an Employment Agency in respect of this role