IT / Technical Trainer
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| Job Type | Permanent |
| Area | London City, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | PH9502 |
- Description
Salary: £38,000 + benefits
In this role you will be joining a large firm with a growing training and knowledge team which provides content, delivery and admin support.
You will use blended learning methods across a variety of packages and be integral in the overall service delivery to the teams’ clients. You will support the training on new technology as the function develops new services and tools to support more than 27,000 employees. You will also support technical projects and share knowledge across the team.
To be successful in this role, you will have:
· A solid knowledge of the Microsoft Office Suite
· A customer-centric approach, with an ability to communicate clearly and professionally, orally and in writing, with colleagues at all levels, including the use of various multimedia and social media platforms to share knowledge and support best practice
· Demonstrable experience of relating software features to customers’ work environment, tasks, and objectives in an effective manner that leads to improved quality and productivity
· Experience in identifying and implementing, where appropriate, innovative tools and technology which support continual service improvement and quality within the team
· Flexibility in your approach and delivery, with an ability to translate business requirements through to successful implementation with demonstrable, measurable results
· Ability to work autonomously and take initiative to resolve issues by anticipating, expecting and accommodating change, as needed
· A highly organised, methodical approach to working, with excellent attention to detail
You will have a working knowledge of delivering training across a range of systems, including – A mix of SOME, but not all of these, is desired:
· Billing and Time recording systems
· Skype for Business or equivalent
· Solid windows platform knowledge including XP, Windows 7
· MACs including their operating system OS X
· SharePoint 2003 or higher
· Mobile technologies
· Knowledge of Nuance and/or Adobe
· Experience of utilising SharePoint 2010 / 2016
· Experience of working across a range of industry sectors would be an advantage
Job Title: IT / Technical Trainer
Salary: £38,000 + benefits
Location: London, City (role is based here) – there is also opportunity to work from home – MOST training for the FTC will take place in London / E-Learning
Job Type: 8 month fixed term contract
Job Reference: PH9502
Hours: 8 hours between 7am and 7pm, Monday to Friday
Wilde Associates is working in the capacity of an employment agency for this role
