HR Advisory Assistant Manager / Team Leader

The Shared Services Organisation requires an Assistant Manager to lead the smooth running of the Advisory functions within the HR Services function of the Shared Services Organisation. The primary function of this role is to lead the HR Advisory teams to deliver an excellent customer centric service to our people ensuring that service level agreements are met. Your role will involve building strong relationships with key operational teams and stakeholders internally and more broadly across the organisation. You will also be responsible for escalations from within and about the Advisory team and will be expected to make recommendations for improvements where necessary, get buy in for any proposed changes through to implementation where agreed with the support of the HR Advisory Manager and Senior Manager where necessary. You will support the implementation of harmonised ways of working through the next stages of the development of HR Services as a whole.

The HR Services team totals 138 people (87 based in MK (including the Helpdesk Manager), and 51 of whom are based in India, all as part of the Shared Services Organisation. The Shared Services Organisation is based in Milton Keynes in the UK and India, supporting the UK and Swiss Firms comprising approx. 20,000 Partners and staff including 24 UK Offices and 6 Swiss offices.

Your experience

Business Acumen

·         Commercially minded with the ability to interpret business objectives and drivers

·         Able to positively challenge strategic decisions

·         Stakeholder Support

·         Has the ability to build and maintain positive relationships with colleagues and stakeholders

·         Ability to support continuous improvement and mitigate risks and issues

·         Able to establish themselves as a trusted business advisor

 Service Delivery

·         Assumes accountability for services provided and assumes ownership of team decisions despite outcome

·         Proactively looks for opportunities and is able to put forward effective, relevant business solutions

·         Ability to support and motivate through change whilst maintaining a positive environment.

·         Can take responsibility for delivery of high quality results

·         Can support strategic priorities in times of conflict

·         HR knowledge and case management experience preferable

·         Previous experience in a service delivery function required

·         Experience of the core Microsoft Office packages is essential and knowledge of SAP or similar HR systems is desirable

·         Some overseas travel required

 People Leadership

·         Performance management of the team, including check in’s, providing feedback, and dealing with absence management and return to work interviews

·         Play a coaching role with all team members by providing support as appropriate

·         Acts as a role model and inspires others to reach their potential

·         Encourages a culture of innovation and values the ideas and opinions of others

·         Promotes an open and supportive culture

Job Title: HR Advisory Assistant Manager

Location: Milton Keynes – some homeworking after successful probation period

Salary: £35,000 to £38,000 + excellent benefits package

Job Type: Permanent

Job Reference: PH9598

Wilde Associates is working in the capacity of an Employment Agency for this role