Application Support Analyst (1st / 2nd Line)
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Area | Newport Pagnell, United KingdomMilton Keynes, United Kingdom |
| Sector | ITHealthHealth - Health or Social Care |
| Start Date | |
| Job Ref | LH9691 |
- Description
Salary: £18-20k doe
Excellent opportunity for a talented individual to join a software development company’s operations team. The 1st / 2nd line Application Support Analyst will provide technical deployment support remotely to customer servers.
Skills/Experience:
The successful candidate will have the confidence to communicate with end users in a professional manner, remotely or, over the phone.
Be able to work as part of a team but also independently where appropriate.
Ability to prioritise work is a must.
Natural desire to investigate and diagnose hardware and software issues and document processes as and when required.
Hands-on application support with Bespoke Software Solutions, SQL, ITIL, Agile and ISO 27001 will be advantageous but not essential.
Full product training will be provided.
Role Description:
The Application Support Analyst will play an integral part of the support process.
You will be working with and assisting senior members of the team in supporting the core software across all customers. You will be the first point of call for all IT issues that come via the helpdesk system and general telephone queries.
Main Responsibilities:
• As part of the Operations Team, the role is to provide 1st and 2nd line support for software applications deployed to customers
• Support the Senior Release Engineer with internal deployment testing as required
• Maintain and monitor internal reporting tools and liaise with 3rd party suppliers to resolve issues
• Maintain the documentation library
• Be the first point of contact within the service desk for calls relating to the core software product
• Diagnose, investigate and resolve service desk calls
• To carry out audits, reporting and monitoring as required
Relationships:
• Maintain relationships with key resources in all areas of the company to support a consistent approach to the deployment of quality products.
• Liaise with key personnel in customer organisations and system suppliers in order to carry out the role effectively.
Wilde Associates is working in the capacity of an Employment Agency for this role.
