2nd Line Application Support
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH9748 |
- Description
Salary: £24,000-£27,000 doe + benefits
Essential:
Proven 2nd line bespoke application support experience.
The ability to work as part of a team and independently where appropriate.
Ability to prioritise work with strong troubleshooting skills.
A natural desire to investigate and diagnose hardware and software issues as well as documenting these processes as and when required.
Experience with Bespoke Software Solutions, SQL, Azure, ITIL, Agile Methodologies and ISO 27001 will be advantageous but not necessary.
Great opportunity to join an operations team as a support engineer for a core application and associated products and provide technical deployment support of remotely to customer servers.
Role Description:
This is an opportunity to play an integral part of the support process.
Working with and assisting junior members of the team in the support of the core software across all customers.
Training will be provided to gain an understanding of the product.
Working within the Operations Team, provide 2nd Line Support for software applications deployed to customers
Serve as an escalation point for the 1st Line Support Team
Maintain and monitor internal reporting tools and liaise with 3rd party suppliers to resolve issues
Utilise knowledge and experience of operating systems and bespoke applications to investigate and resolve reported faults.
To produce concise issue resolution and user documentation as required for reference to colleagues and customers.
Develop knowledge and skill sets to confidently support all products and solutions
To carry out audits, reporting and monitoring as required
Wilde Associates are working in the capacity of an Employment Agency for this vacancy.
