Application Support Engineer
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| Job Type | Permanent |
| Area | Leeds, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH10118 |
- Description
Salary: £25,000 to £37,000 depending on experience
Our client is seeking an Application Support Engineer to join their team supporting local authorities in utilising the market leading Social Services and Case Management software.
This role will be based at the company’s attractive offices in a converted manor house in the
countryside on the outskirts of Leeds, Yorkshire.
Main Responsibilities:
· Responsible for 1st, 2nd and 3rd line support functions as part of the Application Support team
· Investigate, analyse and problem solve Incidents using SQL and other diagnostic tools and methodologies
· Liaise and problem solve with Developers, our problem management team and Third-Party subcontractors
· Liaise with customers over issues and problems that they encounter
Skills and Experience:
This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:
· Strong analytical and diagnostic skills
· In depth knowledge and experience of working with SQL Server
· In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues
· Strong 2nd / 3rd line software / application support experience
· Experience of MS Windows Server
· Creative problem solving
· Ability to prioritise and execute tasks
· Excellent time management/ownership of personal Jira queues
· Strong written and verbal communication skills across all disciplines
Job Title: Application Support Engineer
Location: Leeds
Salary: £25,000 to £37,000 depending on experience
Job Type: Permanent
Job Reference: LH10118
Wilde Associates is working in the capacity of an Employment Agency for this role
