Service Repair Coordinator
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Job Type | Permanent |
Area | Northampton, United Kingdom |
Sector | Customer ServiceAdministration, Secretarial, PA |
Start Date | |
Job Ref | KT10145 |
- Description
Hourly Rate: £11.50 per hour
Our client requires assistance with booking and the coordination of the delivery of appliances.
Coordinating of service repair appointments talking to service technicians and customers.
This is a luxury brand so high-level customer service skills and professional resolution experience required.
Key tasks and responsibilities
· Working with Sales Force lightening system to enter customers data to process home delivery of appliances with a premium level of customer service
· Working with JDE for process returns
· Making and receiving calls to customers to confirm their booking date and details
· Liaison with internal teams and 3rd party logistics and technicians
Skills
· High level Customer service resolutions
· Experience working with luxury brand
· Accuracy of data input
· Positive and enthusiastic approach with 1-2-1 and telephone manor
· Ability to work at a fast pace and enjoy a busy environment
· Good organisation skills and ability to priorities
· Dealing with pressure and challenges
Essential
· System experience with JDE or similar system
· Computer literate
· Enthusiasm and good with customers
· Telephone liaison skills
· Positive with figures
Job Title: Service Repair Coordinator
Location: Northampton, Northamptonshire
Hourly Rate: £11.50 per hour
Hours of Work: 8.30am to 5.00pm, Monday to Friday (1 hour lunch)
Job Type: Temporary for at least 4 months
Job Reference: KT10145
Wilde is working in the capacity of an Employment Business for this role.