Tel: 01908 500810
Tel: 01908 500810

Service Repair Coordinator


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https://www.atawilde.com/job-search/1590-service-repair-coordinator/customer-service/northampton/job2021-07-07 13:19:451970-01-01 ATA Recruitment Solutions
Job Type Permanent
Area Northampton, United Kingdom Northampton United Kingdom
Sector Customer ServiceAdministration, Secretarial, PA
Start Date
Job Ref KT10145
Description


Hourly Rate: £11.50 per hour



Our client requires assistance with booking and the coordination of the delivery of appliances.

 

Coordinating of service repair appointments talking to service technicians and customers.

 

This is a luxury brand so high-level customer service skills and professional resolution experience required.

 

Key tasks and responsibilities

 

·         Working with Sales Force lightening system to enter customers data to process home delivery of appliances with a premium level of customer service

·         Working with JDE for process returns

·         Making and receiving calls to customers to confirm their booking date and details

·         Liaison with internal teams and 3rd party logistics and technicians

 

Skills

 

·         High level Customer service resolutions

·         Experience working with luxury brand

·         Accuracy of data input

·         Positive and enthusiastic approach with 1-2-1 and telephone manor

·         Ability to work at a fast pace and enjoy a busy environment

·         Good organisation skills and ability to priorities

·         Dealing with pressure and challenges

 

Essential

 

·         System experience with JDE or similar system

·         Computer literate

·         Enthusiasm and good with customers

·         Telephone liaison skills

·         Positive with figures



Job Title: Service Repair Coordinator

Location: Northampton, Northamptonshire

Hourly Rate: £11.50 per hour

Hours of Work: 8.30am to 5.00pm, Monday to Friday (1 hour lunch)

Job Type: Temporary for at least 4 months

Job Reference: KT10145



Wilde is working in the capacity of an Employment Business for this role.

 
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