Key Accounts Team Leader - Logistics, Freight Forwarding
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | Logistics |
| Start Date | |
| Job Ref | PH10260 |
- Description
Salary: in the region of £28,000 to £35,000
Our client, a provider of logistics and freight forwarding solutions seeks a Key Account Team Leader to work closely with their clients.
· Provide clear operational direction to the Key Accounts team (4) that delivers consistent ‘right first time’ service execution and accounting
· Ensure customers have an excellent experience through consistent achievement of service level targets
· Develop existing client relationships, and support delivery of new business opportunities that enhance gross margin and enable branch to achieve profit targets
· Ensure all system and training needs for the operations teams are monitored and met
REQUIRED SKILLS
· Experience in ocean freight forwarding and team leadership
· Proactive and flexible approach
· Excellent stakeholder management skills
· Ability to prioritise and work under pressure
· Attention to detail
· Excellent communication skills (written and verbal)
· Excellent Customer Service Skills
· Strong numeracy/literacy
· Basic IT; Microsoft Office, In-house systems
ACCOUNTABILITIES
Operational
· Responsible for successfully delivering the destination management services to Key Account clientele
· Plan business activity and delegate workloads across the operations teams through effective team and individual engagement
· Ensure Standard Operating Procedures and Service Level Agreements are in place, and complied with, for all business handled by the branch
· Review and develop existing process standards and KPI’s to improve operational efficiency
· Act as escalation point for the customer and network, ensuring any issues are raised with their line manager
· Conduct Company disciplinary and grievance procedure as appropriate, demonstrating a fair and consistent approach
· Provide timely and accurate reports to Management as required
· Any other duties reasonably requested by Management
Team
· Engage and motivate the Key Accounts team through coaching, performance management and appraisal techniques
· Provide weekly briefings to the operations team to ensure awareness of operational performance and future planning
· Coordinate holiday planning, ensuring absence is managed within company guidelines.
· Provide operational cover for the team in their absence
· Promote a positive and supportive working environment equally for all members of the team
Commercial/Financial
· Responsible to ensuring all relevant customer and supplier rate cards are filed with validity periods monitored and controlled
· Responsible for ensuring the team manage to accrue all costs and revenues across the operational and finance systems on time, every week
· Responsible for ensuring on time resolution of all supplier costs queries and the avoidance of any sanctions or stoppages being placed
· Responsible for ensuring all sales invoices are generated weekly and passed to the customer with 100% accuracy
· Responsible for supporting the delivery and implementation of all projects and initiatives in relation to improved procedures and systemic controls pertaining to key account cost and revenue management
· Monitor performance & cost of all external suppliers to the branch
· Ensure all department administrative and accounting functions are completed within agreed timescales and deadlines, ensuring compliance with accounting standards and practice
· Ensure successful implementation of all new network and BDM business. Attend client visits as required
Compliance
· Ensure all company procedures, including absence, performance, holiday, etc are managed and adhered to at all times, raising any non-compliances or concerns at the earliest opportunity
· Review the training and development needs of employees, providing mentoring and support is provided to ensure best practice at all times
· Ensure all company briefings and communications are carried out in a timely manner
· Continuously look to improve processes and procedures to drive efficiency in business operation and customer service
Job Title:Key Accounts Team Leader
Location:Milton Keynes – 3 days from home, 2 days in the office
Salary:in the region of £28,000 to £35,000
Job Type:Permanent
Job Reference:PH10260
Wilde Associates is working in the capacity of an Employment Agency for this role
