Project / Implementation Manager
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| Job Type | Permanent |
| Area | Leeds, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH10325 |
- Description
Salary: up to £35,000
Fantastic opportunity to join a stable and successful organisation based on the outskirts of Leeds working on clinical and education case management systems.
You will manage the implementation of a variety of projects such as social care and education case management systems, self-service portals, mobile applications and roadmap releases.
The projects will be delivered to multiple allocated customers concurrently and include day to day BAU management.
DUTIES
· Resolves and/or escalates issues in a timely fashion
· Understand how to communicate difficult/sensitive information tactfully
· Sets and manages customer expectations
· Communicates effectively with customers to identify needs and evaluate alternative business solutions
· Schedules migrations, synchronisations and installations work with the appropriate teams
· Tracks and reviews progress of software releases and resolution of issues via Widgets / Jira / Wiki
· Review and updates project milestones and negotiates changes where necessary
· Prepare completion/milestone certificates and change control notices where appropriate
· Prepare for Project Meetings and Reviews
· Ensures project documents are complete, current, and stored appropriately
· Tracks and reports time on a regular basis, i.e. via a time recording system
· Use the JIRA systems to manage issues and forward to appropriate team for action
· Works with Product, Development and Technical Teams to analyse and solve issues
· Responsible for organising internal project meetings with the appropriate teams
· Highlights failed deliverables to a Senior Project Manager or the Deployment Director
· Suggests areas for improvement in internal processes along with possible solutions
· To manage an allocation of LIVE customers
· Continually seeks opportunities to increase customer satisfaction and deepen customer relationships
· To assist with cover for other PM’s during periods of absence
· Effectively communicate relevant project information to a Senior Project Manager or the Deployment Director
Person Specification
· Understands how to communicate difficult/sensitive information tactfully
· Excellent communication skills - to have the ability to communicate at all levels using a variety of methods
· Excellent IT skills
· Some experience of software implementation is desirable but not essential
· Previous experience of using Microsoft Project or a willingness to learn how to use it
· Ability to work unsupervised
· To be a quick learner
· Good organisational skills
· To have the ability to work to tight deadlines in a pressurised environment
· An awareness of Prince 2 principles and methodology
· Tolerance and patience
· Ability to negotiate
· Ability to analyse and solve issues
· Will be required to travel to customer sites and stay overnight on an occasional basis
· Full UK Driving Licence required
Additional Information:
· The role is focused on deployment of the clients’ software linked to projects but also deployment of their annual roadmap releases to all live customers
· Projects are managed via virtual teams that the role does not manage, so requires coordination skills to bring together resources from multiple teams
· Administration is required as part of the role, e.g. change control documentation linked to software upgrades
· Traditional Prince 2 documentation is only a small part of the role, the focus in on actual deployment of software and customer management
· Microsoft Project skills are advantageous
· Resilience will be a key attribute of the successful candidate
Job Title: Project / Implementation Manager
Location: Leeds
Salary: up to £35,000
Job Type: 12-month Fixed Term Contract
Job Reference: LH10325
Wilde Associates is working in the capacity of an Employment Agency for this role.
