Service Desk Analyst, 1st Line Support, IT Helpdesk
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- Description
Salary: £21,500 + Excellent Benefits including 25 days annual leave PLUS Bank Holidays, Pension, Life Assurance, Pension + LOT’S MORE
Hours of Work: 12.30pm to 9.00pm – Monday to Friday only
Excellent opportunity to join a large organisation in Central Milton Keynes where there is an open door to growth and development
IMPORTANT
You MUST have supported Windows 7 in a Helpdesk / Service Desk Environment for at least 12 months. We would also invite applications from someone with Windows 8 exposure (use it at home, support friends, MAY also be considered)
To qualify for the role you must have:
· A thorough knowledge and understanding of a number of important policies (such as IT Security) and procedures and processes which the candidate must be able to practically demonstrate in their work when dealing with customers
· Previous experience of effectively handling customers and dealing with difficult calls in a professional manner is essential
· To have supported Windows 7 AND / OR 8 in both corporate and helpdesk environments and have a minimum of 12 months experience in a helpdesk role
· Experience with call logging / incident logging systems Remedy, ServiceNow etc.
· GCSE or equivalent in English and Maths
Additional desirable experience includes:
· ITIL qualification
Job Title: Service Desk Analyst, 1st Line Support, IT Helpdesk
Type of Role: 12 month Fixed Term Contract
Location: Milton Keynes
Salary: £21,500 + Excellent Benefits including 25 days annual leave PLUS Bank Holidays, Pension, Life Assurance, Pension + LOT’S MORE
Job Reference: PH9206
Wilde Associates is working in the capacity of an Employment Agency in respect of this vacancy
