HR Service Desk Assistant / HR Helpdesk Advisor
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| Job Type | Permanent |
| Area | 62 |
| Sector | Human Resources |
| Start Date | |
| Job Ref | PH9203 |
- Description
Salary: £19,500 + £600 flexible benefits and MANY other benefits (including 25 days’ holiday + Bank Holidays, Pension Plan, Life Assurance, Discounted Mobile phones et al)
Job Title: HR Service Desk Assistant / HR Helpdesk Advisor
Job Type: Permanent
Location: Milton Keynes, Buckinghamshire
Salary: £19,500 + £600 flexible benefits and MANY other benefits (including 25 days’ holiday + Bank Holidays, Pension Plan, Life Assurance, Discounted Mobile phones et al)
Job Reference: PH9203
Hours of Work: 7.5 hours per day (1 hour for lunch) between the hours of 8am and 6pm, Monday to Friday only (for example 8.00am to 4.30pm OR 9.30am to 6.00pm on a rota basis
What are we looking for?
· Degree, CIPD Studier OR equivalent experience (Human Resources (HR) background / Looking for a career in HR)
· Professional and confident customer service experience (telephone based)
· Human Resources (HR) background / Looking for a career in HR
· Someone happy taking inbound phone calls (in the main) from internal staff with HR based queries
· Wanting to work in a corporate environment
· Used to working to KPI’s / SLA’s
Requirements
· Impeccable communication skills.
· An understanding of a Shared Services Organisation’s services and how they can add impact, through seeking to anticipate needs and exceed expectations.
· Ownership of queries of a highly complex and individual nature.
· Liaison with various key stakeholders, resolving queries to an exceptionally high standard.
· Can analyse a problem and see the bigger picture, demonstrating the ability to overcome barriers.
· Has resilience and can persevere with issues until resolution
· Keeps up to date externally with industry news and updates and shares these with others.
· Displays professional approach at all times, and demonstrates integrity with a good understanding of risk.
· Embraces new ideas with an enthusiastic manner.
· Supports colleagues when changes occur, and is a team player.
· Promotes a culture of transparent feedback.
· An active listener.
· Shows initiative in taking decisions.
· Can prioritise own workload.
· Follows appropriate policies and processes, and guides others.
· Previous experience within a team environment.
· Experience of the core Microsoft Office packages is essential
Wilde Associates is working in the capacity of an Employment Business in respect of this role.
