Customer Service Administrator

This is a fantastic opportunity to get into a company that are looking for someone to stay for a number of years to build a career in Logistics. Great training and development is offered if you have an enthusiasm for the logistics industry, have common sense, maybe have had some analytical / investigative experience, focussed on building your career and feel that you have the right attributes to be able to carry out the below skills then please apply NOW!

Essential Qualifications & Experience

• 
  Excellent Customer Service Skills as you will be having daily contact with your customers


• 
  Strong numeracy / literacy


• 
  Commercially minded


• 
  Quick to respond to new challenges


• 
  Highly organised with ability to work under pressure and to deadline


• 
  Problem solving & Investigative skills


• 
  Presentation of Documents / Spreadsheets


• 
  Displays a confident and professional manner


• 
  Attention to detail


• 
  Team member


• 
  Confident with MS Excel and systems


• 
   

Desirables

• 
  Container, Shipping or Freight Knowledge


• 
  Retail sector


• 
   

What you will be trained to do / become - you DO NOT HAVE TO HAVE THIS EXPERIENCE ALREADY

• 
  Manage Import container movements on behalf of clients


• 
  Work closely with origin offices to ensure consignments move correctly, on time


• 
  Provide transactional service supports such as Customs clearance and haulage


• 
  Generate and maintain control sheets to fully track and audit all consignments accurately


• 
  Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously


• 
  Provide ad-hoc freight quotations on request, using every opportunity to up-sell services


• 
  Communicate and escalate to team members and Management wherever necessary


• 
  Maintain systems with accurate and real-time data


• 
  Monitor and control all cost and revenue at job-file level


• 
  Confirm and process all job-file invoicing


• 
  Ensure total accuracy of all information and high standards of operational service are met at all times


• 
  Observe deadlines and SOP


• 
  Participate in Team Meetings


• 
  Take responsibility for themselves and others at all times observing Health and Safety and any related laws governing the work place


• 
  Any other duties reasonably requested by the Team Leader and Management

Job Title: Customer Service Administrator

Location: Milton Keynes

Salary: £19,000 to £22,000 DOE + Benefits including 25 days’ holiday PLUS Bank Holidays, Pension etc.

Ref: PH9215

Hours of Work: 8.30am to 5.30pm, Monday to Friday

Wilde Associates is acting as an Employment Agency in relation to this vacancy