2nd / 3rd Line Support Engineer

In this role you will act as a Technical Specialist in mobility technologies, providing advice, design, delivery and support to my clients’ customers and their hosted and managed services.

Skills / Experience Required:

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  Knowledge in a broad range of technologies including server technologies, networking, virtualisation, firewalls and security technologies


• 
  Experience / exposure to mobility management technologies


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  Minimum 3 years’ experience in a 2nd/3rd line/consultancy role


• 
  Ability to understand complex technical concepts


• 
  Ability to learn and absorb new skills and technologies


• 
  Strong customer facing skills


• 
  Excellent communication skills both written and verbal


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  Able to create high quality technical documentation

DESIRABLE Knowledge/Qualifications - some exposure to the below would be of distinct advantage

• 
  VMware AirWatch


• 
  Data Centre Virtualisation


• 
  Microsoft O365


• 
  Cloud Technologies


• 
  Firewalls


• 
  IT Security product


• 
  Any vendor qualifications would be advantageous

Duties:

To carry out a varied selection of duties including, but not limited to:

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  Technical consultancy and implementation work, on customer sites, for managed services and for hosted services


• 
  Assisting Sales staff in identifying and qualifying opportunities


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  Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required


• 
  Technical scoping of customer requirements


• 
  Creating high and low level technical documentation for customer consultancy engagements


• 
  3rd line technical support for relevant company services


• 
  Provide in-house solution and product training to internal staff

Person:

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  'Hands on’ approach and a willingness to learn


• 
  Enthusiastic and motivated


• 
  Ability to prioritise


• 
  Attention to detail


• 
  Team player


• 
  Able to work on own initiative

Job Title: 2nd / 3rd Line Support Engineer

Location: York

Salary: £30,000 to £35,000 + benefits including pension, free parking

Job Type: Permanent

Job Reference: PH9411

Wilde Associates is working in the capacity of an Employment Agency in respect of this role