2nd / 3rd Line Support Engineer
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| Job Type | Permanent |
| Area | York, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | PH9411C |
- Description
Salary: £30,000 to £35,000 + benefits including pension, free parking
In this role you will act as a Technical Specialist in mobility technologies, providing advice, design, delivery and support to my clients’ customers and their hosted and managed services.
Skills / Experience Required:
· Knowledge in a broad range of technologies including server technologies, networking, virtualisation, firewalls and security technologies
· Experience / exposure to mobility management technologies
· Minimum 3 years’ experience in a 2nd/3rd line/consultancy role
· Ability to understand complex technical concepts
· Ability to learn and absorb new skills and technologies
· Strong customer facing skills
· Excellent communication skills both written and verbal
· Able to create high quality technical documentation
Desirable Knowledge/Qualifications
· VMware AirWatch
· Data Centre Virtualisation
· Microsoft O365
· Cloud Technologies
· Firewalls
· IT Security product
· Any vendor qualifications would be advantageous
Duties:
To carry out a varied selection of duties including, but not limited to:
· Technical consultancy and implementation work, on customer sites, for managed services and for hosted services
· Assisting Sales staff in identifying and qualifying opportunities
· Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required
· Technical scoping of customer requirements
· Creating high and low level technical documentation for customer consultancy engagements
· 3rd line technical support for relevant company services
· Provide in-house solution and product training to internal staff
Person:
· ‘Hands on’ approach and a willingness to learn
· Enthusiastic and motivated
· Ability to prioritise
· Attention to detail
· Team player
· Able to work on own initiative
Job Title: 2nd / 3rd Line Support Engineer
Location: York
Salary: £30,000 to £35,000 + benefits including pension, free parking
Job Type: Permanent
Job Reference: PH9411
Wilde Associates is working in the capacity of an Employment Agency in respect of this role
