Customer Service Sales / Order Administrator
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | Customer ServiceAdministration, Secretarial, PA |
| Start Date | |
| Job Ref | PH9544 |
- Description
Salary: £27,000 + excellent benefits including 28 days holiday PLUS bank holidays, Pension, KPI & Company bonus offerings and lots more
The purpose of this role is to work within a frontline Customer Service Team, in the delivery of a first class level of service, by ensuring all customers reagent consumables, QC orders, standing orders, batch holds and administration tasks are processed correctly and in an efficient and timely manner.
Ensuring adherence to: processes, procedures, agreed KPI’s/objectives, service level agreements and quality standards to optimise the service provision and give maximum customer satisfaction.
Monitoring of customer’s reagent provisions and deliveries (standing orders), monitor and review customer accounts, work with customer to gain an agreed adjustment of standing order to improve on service provision and reduce ad-hoc deliveries that may incur additional costs to the company.
Represent the company and maintain business relationships between key areas of the company: Senior Management/Lead members within internal Logistics, Finance, Product, Service and Sales and with customers, to ensure an excellent service delivery and customer satisfaction and perform their job functions in line with the Company’s expectation, and act as an ambassador in all aspects of your work, whilst adhering to all aspects of the health & safety policy at all times.
Essential
· Customer Service Qualification
· Excel (Advanced Level)
· GCSE Maths and English
· 1 years’ + SAP (SD) Sales and Distribution Experience
Desirable
· Advanced Customer Service NVQ or equivalent
· SAP materials management experience
· SAP finance experience
Job Title: Customer Service Sales / Order Administrator
Location: Milton Keynes
Salary: £27,000 + excellent benefits including 28 days holiday PLUS bank holidays, Pension, KPI & Company bonus offerings and lots more
Hours of work: Monday to Friday 9.00am to 5.00pm (37.5 hours per week)
Job Type: Permanent
Job Reference: PH9544
Wilde Associates is working in the capacity of an Employment Agency in respect of this role
