1st Line Support Analyst
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH9593 |
- Description
-
Salary: £20,000 - £22,000
Any experience with Bespoke Software Solutions; SQL;ITIL; Agile and ISO 27001 will be advantageous.
Duties:
As part of the Operations Team, providing1st / 2nd line support forthe Client’ssoftware applications deployed to customers.
To be first point of contact within the service desk and for all incoming incidents and requests.
Install, maintain and monitor theextract application suite
To maintain and monitor internal reporting tools and liaise with 3rd party suppliers to resolve issues.
To support the Senior Release Engineer with internal deployment testing as required.
To maintain the documentation library.
To diagnose, investigate and resolve service desk calls.
To carry out audits, reporting and monitoring as required .
To support the Senior Release Engineer with internal deployment testing as required
To maintain the documentation library
To diagnose, investigate and resolve service desk calls within
To carry out audits, reporting and monitoring as required
This is in opportunity toplay an integral part of the support processwithin a software development company;workingwithand assisting senior members of the team and supporting software across all customers.
Training will be provided to ensure you gain afullunderstanding of theproduct.
You will be the first point of call for all IT issues that come in via the helpdesk system and general telephone queries. You must have the confidence to communicate with end users in a professional manner, remotely or over the phone.
The key to success in this role is having the ability to work as part of a team and independently where appropriate. Ability to prioritise work is a must. The successful candidate will have a natural desire to investigate and diagnose hardware and software issues and document processes as and when required. Any experience with Bespoke Software Solutions, SQL, ITIL, Agile and ISO 27001 will be advantageous but not necessary.
Previous experience within a support / technical helpdesk is required.
Wilde Associates are working in the capacity of an Employment Business for this vacancy.
