Application Support Engineer
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| Job Type | Permanent |
| Area | Milton Keynes, United Kingdom |
| Sector | IT |
| Start Date | |
| Job Ref | LH9632 |
- Description
Salary: £40,000 - £45,000 doe + Benefits
This role would be ideal for a strong 2nd/3rd line support engineer who is looking to progress their career with a forward-thinking company.
Essential:
Practical experience in IIS Administration and Configuration
Bespoke application deployment and optimization
Exposure to SQL querying and troubleshooting
Windows Server administration
Strong trouble shooting skills
Ideally:
Scripting experience [Powershell, VB, Batch]
Exposure to RESTful APIs
Experience of working with in house developers
Experience of Agile methodologies and Jira
Cloud Services [Azure] experience
This post will provide IT and application support for the company as part of a dedicated Product Support team and reporting to the Service Desk Manager.
The role is an integral part of the Support process and will work alongside the existing deployment and product support engineers as an escalation point; resolving support cases raised by both external customers and internal teams.
The product stack relies heavily on IIS, SQL, .Net, RavenDB (nosql), MSMQ and Windows Server base functionality, so the ideal candidate will have exposure to a number of these.
Interoperability between components is achieved predominantly by APIs, experience with troubleshooting Open API or swagger using tools such as Postman would be beneficial.
You will also be experienced in supporting bespoke software, manual configuration file editing and have a good eye for reading log files.
Part of the role will involve deploying the suite of applications to customer environments (on premise and cloud). Experience in automating deployment of software would be desirable.
The system works with Jira in a scaled agile sprint-based environment, exposure to this or similar methodologies would be useful. The role will also support the company in achieving standards of documentation in line with ITIL and ISO 27001. LH9632
Maintain relationships with key resources in all areas of the company to support a consistent approach to the deployment of quality products.
Liaise with key personnel in customer organisations and system suppliers to carry out the role effectively.
Wilde Associates are working in the capacity of an Employment Agency for this vacancy.
